Buckle — Local services in Las Cruces

I left my jeans here to get hemmed, was told I'd receive a call when they were ready, but never received that call. I called 2 weeks after I dropped them off and the store manager said they had been ready but that they had been so busy that he didn't get a chance to call me. He even said that other individuals never received calls either due to the lack of etiquette and consideration. Putting the blame on the business of the store or the number of other jeans to be hemmed is not justifiable for lack of proper customer care. From personal experience, there are much busier stores in this mall that still manage to give customers their full attention and effort regardless of the stress levels or volume of traffic. Now I'm starting to see why Buckle has such a high turnover rate with employees and why this specific store has seen 3 different store managers in the...

Buckle is the only store from which I've purchased jeans in over 5 years, not just because of the AMAZING fit, but because they're the only store that regularly carries my size in every different cut they offer. Of every location I've visited this one has the kindest, yet most tactfully honest, and dedicated employees. Walking thru the door of a store where the employees make commission it's far too easy to feel hounded and pressured into buying things you don't absolutely love, but that has not been an issue for me here in the slightest. Even if you're just coming in to browse, and they know you aren't going to leave with anything, they will still be right by your side to give you great advice if need be, and if not, they let you do your thing. Seriously amazing staff....

I went there yesterday to buy some boot cut jeans as soon as I walked in a girl named Jordan came right up to me and asked if I needed any help at first I said no but then I thought why not she was the most helpful and yet lovely person I’ve ever met at any store she made me feel like if we had been friends our whole life and that she was there as a friend helping me out she gave me all the options available and saw what I wanted and not just wanted me out the store. She was amazing thank you so much Jordan for getting me my boot, cut jeans and my...