O'Reilly Auto Parts — Local services in Lathrop

I had my truck parked outside the store and one of my hose was leaking and as a women I don’t know much about it so I asked the employee if they could see the hose and tell me which hose was leaking so I can purchase a new one and she said that she couldn’t go outside that they don’t do that. At that same time another customer came in and he needed help with his spark plugs and another employee went outside and checked which ones he needed. (This other employee looked nicer and not lazy at all ) So I told them I thought you guys don’t go outside?? And she didn’t respond and just stared, at that point I was mad and just walked out. If you don’t like your job get a new one. That same day I went to the one in manteca and they went outside and checked my truck and helped me with the parts I needed. I told them what happened to me on the lathrop store and they said that they lied to me that they do go...

On 09/24/23, I went in to the lathrop store hopping to get my car remote battery replaced, I came in with my car registration so they could look it up. The associate gave me such a bad attitude with a rude remark why bring in my registration instead he needed to see the battery out of my remote i told him if he could help me with that since i didnt know how, he straight out said no and that they where too busy I told him i understood and that i wanted him to just look it up with my cars info and for him to hand me the battery that i would buy it and install it back home his responded, "I have no time for this". This time i just walked out very dissapointed at the customer service i got at this lathrop location. Orilleys need to retrain their associates on...

So yesterday was a horrible morning I paid somone 20 bucks to jump start my car cause no one was helping me when my car died and they couldn't get started so left with my 20 and me still stranded. Then a old guy stopped didnt have jumper cables but said O'Reilly's was up the street and they would probably have a jumper I could borrow. So I walked there and sure enough they did and the amazing lady that works there was told she could walk with me to help she carried that jumper all the way to my car I asked if I could help and she said nope I got it. Her kindness was amazing we need morning caring people like me and her. She definitely went above and beyond and I appreciate her 100% Debbie ty so very much for...