First Broward Auto Tag Agency — Local services in Lauderhill

Let me start off by saying that I called customer service days before I went to register both cars. I told them that I was moving from another State. They told me that I only needed to bring license, insurance and title. That was incorrect information. I asked the amount and that was incorrect information. I arrived at the tag office at 8:30am because I wanted to get there before they opened. When I arrived, I went into the line. They don't have any directions of what you should do. I was in the line for about 20 minutes, and when I went to the window they told me I had to take anumber and wait again. After waiting for about an hour, I was told that I needed to have both cars so that they could verify the vin numbers. This would have been great to know considering I called Customer service days before. I did drive one of the vehicle and then I had to go get the other one. This time I knew that I had to get a number still no communication as people are standing in line for hours and then told they need a number. Everyone was getting frustrated including the people behind the counter. I waited hours because they only had one person assisting people with numbers. They have 5 windows, 1 person helping with numbers, 2 people helping with the line, and 2 empty window as several people are in the back doing I don't know what. I am not saying they were not working, but if you have a line wrapped outside the door I would think they would get someone to assist with the line. I lived in other States and I have to say this was the worst experience I ever had getting a tag for my car. The customers were getting really upset and most of them had all rights. They have no organization. The number screen does not work. Please do better because wasting people's time is not good. As I have been told, time is something we can never get back. I should not have spent 4 hours in the tag office. My suggestions: Have an automatic annocement as to where people have to go. Get more people on the front line. They are the ones that matter. Make sure the customer service department is on the same page as the office. Training is important because it would have saved me a lot of time. I really feel like the people at the window did their best and they are...

I can’t say how others might have experience going to an auto tag place, but compared to other tag places, Lauderhill was surprisingly the better choice.

First, you better go into the mind set that you must have patience, and please call and ask as many questions before you go there. Print out everything just in case!!!!

The system is fairly easy to use. I didn’t want to wait in line so I got my ticket. Went to get something to eat. Went to the bank. When my phone said I was next, I was able to extend my time and get back there before they call me again. The system would let someone go before me. Anyway, when I arrived, it told me Line 4.

I must say I don’t know if luck was on my side, but the wonderful lady in line 4 was so helpful to me. I so forgot her name, but she was great. First, my situation was complicated to explain and she not only broke it down, but she also explained to me what was needed so I was able to explain to the person I was helping.

I can’t say I had an easy trip there, but I must say that customer service is it for me. It starts with serving the customer what they need. She explained the process to me and didn’t act like she had to rush me out of the line. Or act like I should have know the process already.

Is there room for improvement, of course. And I’m all about that:

Not sure if they had a QR code, but another Tag Agency I went to did. It should be visible at the door, or outside of the door.

The tellers should always remember to stick to helping the person that is on the screen and have someone (kind and knowledgeable) to be out there answering questions. No one should be trying to ask simple questions and holding up the line at the teller just for questions.

I love my people, so when we can improve with what we have…. It makes a difference. I do believe in supporting our own.

One more….

I don’t know if this was intentional, but there was music playing somewhere and I notice it was island music. One song in particular was “Don’t Worry About A Thing”. Lol. If that was intentional, that was a good touch. Ain’t nothing wrong calming...

After waiting for well over an hour I had to go get additional information. Shay spoke with her rude supervisor Toni I asked when I return would I have to wait another hour she said no sign in let me know you are back and I will take care of you......well Shay went to lunch when I went to the window Toni was at the window I tried to explained Shay had talked to her about my situation she didn't recall and said I had to wait for Shay to return which meant I had to wait another hour. Upon Shays return I immediately got her attention she was able to call me to her window. We got my paperwork done. Before I left I asked her if it was Toni she spoke with regarding my information she confirmed yes. But yet she (Toni) claimed she didn't know what I was talking about. Bottom line is the customer service is TERRIBLE, management needs professional development classes. The system does not work! Customers are standing waiting to be taken care of to get to the window and not have common courtesy of being nice. Thankfully Shay was nice. I watched others at the window chewing gum etc which should be banned from all jobs it's very unprofessional. I would not recommend ever doing business at this location. Ooh yeah they need to hire someone to clean, someone should be wiping down that sign-in pad and they need a paging system because you cannot hear properly when they are calling your name. You sign in they text you when you are next in line to be told NO YOU'RE NOT NEXT!!! So frustrating. Again very UNPROFESSIONAL ooh yeah and they are not wearing masks properly your nose should be covered and the mask should not be under your chin like the young ladies was working the window where the couriers go...