A+ Storage — Local services in Lauderhill

Beware !!! I just want to share and thank the manager Kia for her willingness attitude to go above & beyond to accommodate every customer I've seen her interact with and her being attentive to addressing my concerns that I have/had. This business would not operate or run as smoothly and effectively as it does if it wasn't for great employees still existing in a world where customer service is pretty much non-existent. When I initially moved in I had nothing but great things to say about this facility however; I did have an issue that I hope will be rectified and handled accordingly soon. As of October 2025. No solution was reached.

Update: DO NOT bring your items here AT ALL !!! This facility either has employees or regular civilians just off the street able to access your unit during business hours since clearly THIS COMPANY CAN NOT OR WILL NOT investigate a specific date and time of how my items have mysteriously gone missing out of my unit since I was alerted the same day exact day I went into the facility to pay my bill. I didn't read anywhere in my contract that if the lock is not secure the facility will notify you to let you know we're going to put a lock on your unit and tell you could come back and since this is facility went out of their way to call me to let me know that my lock was not securely on the same day I left they were going to kindly put a lock on for me until I could come back I come back and mini items are missing you be the judge and decide if this was a random civilian or someone who had access to my unit since I didn't ! They make you get insurance and clearly the insurance is pointless ! I find it extremely hard to believe that no one wants to admit fault of course on this matter but I love how the company basically forces you to get insurance and then of course when it's time to use it. Its now a million clauses why they can't. Beyond ridiculous!! What's the point of having insurance? And even if I didn't have insurance, this facility did not have to notify me that they were going to put a temporary lock on my unit the SAME EXACT DAY I LEFT until I could get back to secure my items but since they did now they do not want to take any ownership of what's missing from possibly that same day, BUT told me and the police officer that their camera system works amazing. Apparently not! The nerve for them to say it doesn't look like forced entry. It's also amazing the have av small clause in their insurance policy that even if you have a burglary and you can't explain for the items basically imaginary disappearing even with the facility having well equipped cameras and basically assuring you temporary securement with a temporary lock that they provide which I had no access too until I returned to the building. I guess a thorough investigation was not done. Because if it was done they would have seen exactly what happened before my unit was locked by there employee before they closed that day, more than likely less than 4 hours of recorded footage that I'm sure no one care to check, because if they did. We would know who did it that exact day and if it wasn't that day. Then it happened definitely during the time period when only your employees had access. Beware!! Force you to get insurance basically for nothing. (Update) as of July 2025 a year later, a reply from the owner, but left no details of who to contact or any name that would be greatly appreciated if you could provide that! Guess to make it looks like...

When person to person customer service is rendered from any establishment I visit, I always feel the need to take the time to write a review. In this case, I was strongly compelled to boast about the exceptional customer service I received from Kia at A+ Mini Storage. Arriving on a Sunday with another potential customer, thinking the place would be opened- it unfortunately was not. A nearby customer of the storage facility informed us A+ MS was not open on Sundays, however, she could call the manager for us. After making the call and speaking with Kia she came in on her day off to process two new customers for storage units. Both of us were extremely impressed how timely, detailed and thorough Kia was in finding us units to rent. We even went on a tour to see multiple size storages. The facility was clean; air-conditioned and well taken care of. You can't find people to come in on their day off and still deliver this type of service. In the end, she secured two units for us in less than an hour and the other renter and I were able to move our belongings that same day. I will make sure I direct my family and friends to A+ Mini Storage precisely for this outstanding and flawlessly delivered service....

Initially was 5 stars but I went in to get an additional unit that I reserved prior online with a promotional price. As I arrived on site there was a customer shopping for the same unit so I heard the price and the customer ask of a promotional price. The customer was informed the promotional prices are reserved online. The customer encouraged the rep to help me while the think on making a final commitment.

I get offered the same exact price as the "promotional price" so I choose to leave and find another company and informed that rep I will be leaving the unit and removing my items from the current unit I hold.

Again initially it was good to do business with A+ but after that day I can't do business with them ever again.

A rep called me after I moved everything out of the unit and was not open to having a conversation as to why I left the unit. As I tried to explain the rep spoke over me and just said I'll terminate it and hug up

Customer service here is...