Batteries Plus — Local services in Laurel

Buyer Beware: does not always support warranty. I am a "shade Tree" mechanic. Not much I can do these days, but I can replace a battery. When my 2001 Wrangler was slow in starting and the fan belt squealed on startup as the new alternator worked hard to replenish the battery, I figured the battery I bought 1 year and 10 months ago must not be holding up. (My other 3-vehicles also had batteries (Duracell) from Batteries Plus Bulbs.) When I brought the battery in with my receipt, I was told a test found the battery good. I explained that I want to replace the battery. I was told they would hold it for a day and test it some more. Working under gray skies over head, I took my battery to NAPA and exchanged it. Their prices can be a little higher, but their quality is always excellent and they warranty their products; no questions asked.

March 13, 2023 1:47 Called Store Manager Mike. Unfortunately, he had no knowledge about the situation. He asked to look into it and call me back.

March 14, 2023 1:33 Mike called and ask what he could do. I ask for refund. He said "I can't do that" and asked if there was anything else he could do. He did not give any...

Will highly highly recommend you find elsewhere to purchase batteries, place is a joke. Bought a battery from them in May 2024 which came with 24 month warranty. Fast forward to December 2024, battery was not holding charge. Go in on a Friday afternoon at 1pm place reeks of weed and workers just sitting at the windows on their phone. I get told that they can’t warranty my battery due to manager not being there (funny since you didn’t need the manager to take my money back in May). Got told to return at 5:30pm because that’s when the manager was going to be in so called at 5:32pm prior to returning to store and manager answered the to proceeds to tell me that he was leaving, luckily I live nearby and showed up before he left, the clown then said that they can’t warranty the battery due to not having voltage. Welp wouldn’t you know. If it had voltage I wouldn’t be here to begin with. Warranty system is seriously a joke and a...

The staff were extremely knowledgeable, very pleasant and helpful. I called and they had to look for the type of sealed lead acid battery charger t hat I needed. I had curb side pickup due Covid19 rules. Getting home The alligator clamps would not hold onto the 2 clips, and I called the store they looked up my battery and saw that the clamps on my battery charger had an opening for positive and negative posts not clips. T hey immediately said bring it right back or have your son do it and we will return the wrong item for t he flat clip alligator gripping clamps. I will go out of my way to go shop at this store because of its personnel, their customer service and t heir very very genuine pleasant personal manners. These are the people who you want to represent your business, and/or store's...