Harbor Freight — Local services in Laurel

The 1 star is being generous ...

I have never had such poor and AGGRESSIVE customer service and all in the same 15 min shopping trip !! First, I literally felt as if I was being made to "chase" down an associate for some simple assistance. I felt that the moment I made eye contact with an associate & attempted to ask a simple question as to the location of an item, but before I could actually make a sound, the associates would turn and swiftly walk away. Finally after I gave up locating the additional items on my list I went to the register to purchase the only item that I was able to find myself only to be met with the feeling that I was inconveniencing the cashier. As he rang up my order I pulled out my phone to give him my coupon code, to which he rolled his eyes & sighed loudly as if he had better things to do with his time than to wait on customers, he even went so far as to say "some thing" under his breath. I responded with an apology for inconveniencing him .. which then caused him to become belligerent to me, which obviously did not go over well with my partner !

Some people should not have certain jobs, and perhaps Harbor Freight should make a point to have their managers watch their employees on video to see exactly how they are behaving when they themselves are not available !!

I'm so disgusted by this exhibit of behavior, I WILL NEVER shop that store again .. my family is full of contractors, I'm sure none of them will shop...

Harbor Freight: Come for that sour rubber smell, stay for the deals! The quality and breadth of merchandise carried here have steadily improved over the years. What once was pretty much bottom rung in quality has become on par with national brands like Craftsman. Hand tools have really improved, hard tools like ratchets and socket sets look and feel every bit as polished and sturdy as Gearwrench. The larger tool boxes and cabinets are now at a level above Craftsman, and the value is amazing. Even the power tools have become viable alternatives to the bigger national brands for those who don't put their tools through highly rigorous usage. As always, some diligent shopping is needed. Read reviews before buying, those independent reviews will pinpoint the super deals and high quality items. Signing up for insider info with HF will put you in the loop for sales and coupons, often with some incredible savings.

This particular store, if it has any real downsides, is often a lack of staff. Shoppers will get stuck in long lines at times with only one or two cashiers, and there might not be anyone readily available to bring bulky merchandise from the storeroom...

Wow. Beware of Mike! I've been a HF customer for half my life and I've never been treated so badly. I asked Mike if they had any roofing supplies and he rudely said "no, check the website next time". Dang! Sorry to bother you Mikey boy! A bit later when I tried to return something that had missing pieces, he told me that I was lying and I couldn't return it or swap it out. Damn! Really? I would guess that potentially losing a customer would be worse than taking back a $20 tool set with a piece missing. But who knows, I'm not the retail supervisor after all. I was going to give him a pass at first, maybe poor Mikey was having a sad day, but looks like other people have had the misfortune of dealing with little Mike. Shout out to Evelin, who's always super nice and helpful. Maybe she could teach poor lil' Mikey about what customer service is. Maybe Mike needs to find another job, poor little guy. Might be better off avoiding...