Cricket Wireless Authorized Retailer — Local services in Lavonia

I rarely leave reviews, but I felt compelled after my awful experience at Cricket Mobile. I was “helped” by an employee named Victoria, who clearly has no understanding of what good customer service looks like. From the moment I walked in, she was rude, dismissive, and acted like I was a bother just for asking questions about my account.

She spoke to me with an attitude, rolled her eyes more than once, and made no effort to actually help with the issue I came in for. Instead of offering solutions, she gave me short, sarcastic answers and seemed more interested in ending the conversation than resolving anything.

If this is the kind of person Cricket chooses to represent their company, that says a lot. I walked out more frustrated than when I walked in. Management seriously needs to retrain or rethink who they have working the front line. I will not be returning to that location.now I will be forced to call into the customer service phone line instead of the convenience of walking into a store and having a face to face...

I had an awesome experience at the Cricket Wireless store in Hartwell. Haley and Victoria were both incredibly helpful and patient while explaining all the new plans to me. They made it super easy to understand the differences and helped me to find the best option for what I needed. I also brought in a phone from my previous carrier, and they got it all set up and running perfectly in no time. Great customer service and friendly staff — I’ll definitely be recommending this store to...

I absolutely loved my experience in this store. I needed to switch from T-Mobile to any other service. I went to the T-Mobile store, and they told me they couldn't do anything in store, I had to call a number. The next day I went to this store and literally no issues at all. Such a smooth transition process. Talk to Victoria, she was super kind and helped me get my serice switched in literally 10 minutes. Thanks...