Hampton Inn Hartwell — Hotel in Hartwell

The only reason this hotel earned 3 stars instead of 1 is the staff. When we arrived, Ms. Bernice was very welcoming and friendly. She checked us in to our room on the first floor, a king with a sofa. We immediately noticed a strong wet dog odor upon entering, and the room itself just felt damp and humid and made the sofa and linens uncomfortable. We went to the front desk to Ms. Bernice, who was able to change us to a different room, again on the first floor, this time with two beds and no sofa. While this room didn't have a smell, it also felt slightly humid and damp. We had an event that we had to get to, so we decided to suck it up and deal with it rather than requesting another change. We had friends staying on the 2nd floor, and they didn't experience the dampness issue, so this may have been a first floor problem only. It had been rainy earlier in the week, and the floor was concrete, so this may have been the source of the issue. ||||Anyway, when we returned back to the room from our event and tried to take a shower, the mechanism for actually turning on the shower was confusing. Again, Ms. Bernice came to our rescue and told us how to operate it. Apparently we weren't the only ones who didn't know how it worked, as another guest had just asked about the same thing when my husband walked out to ask. Turns out you have to pull down a piece of the tub faucet to get the water to switch to the shower, but it was stuck and was extremely difficult to engage. ||||My husband had interactions with other staff members at breakfast and was really complementary of them as well, and the staff at the front desk were very nice upon checkout. I'd give this hotel another chance, but there's no way I'd stay on the first...

Ever since hotels switched to shampoo in bottles attached to the wall, one of my absolute pet peeves has been not having amenities the first morning you wake up in a hotel. This time the conditioner bottle was empty. In a fit of rage a pulled it off the wall and left the empty bottle in the shower thinking "surely they will fill it when they make up the room". My hopes were obviously set too high - the empty bottle was right there in the shower after they cleaned the room.

It is completely unacceptable that a Hampton in that counts almost two hundred per night can't provide the most basic amenities like conditioner. It's an embarrassment to the entire hospitality industry.

I complained upon checkout and the manager promised some extra hilton points for the inconvenience. I followed up about 2 weeks later since I never saw any additional points in my account. Waited another couple of weeks and still no points. Guess they...

We were traveling to FL from VA on I-85. I've always wanted to stop in Hartwell. The lake is so pretty. I didn't realize the Hampton Inn was about 20 or 30 minutes off the Hwy, but I'm so glad we went anyway. The hotel isn't on the lake but just a short drive down the road. We went back on our return trip because Bernice at the desk was so friendly and professional. We felt welcomed both times. We also liked chatting with Bili in the breakfast area. All staff was friendly and helpful. If we looked like we had a question or needed something, they noticed and asked if they could help. Hotel was clean, beds comfortable. The best part of the stays was the kind, helpful, friendly employees working there who made us feel like special guests. Thank you, Bernice, Bili, and other employees of Hartwell Hampton Inn. I hope you are all recognized for a...