Five Below — Local services in Lawrence Township

The best part of retail is customer service and the worst is not getting any. I recently went into our local Five Below store with my granddaughter because she wanted to get a toy. While I was shopping for something for her I noticed a display of folding chairs for outdoor use. I walked over and saw they came in different colors and they were tagged at $5. I thought this is great. I will pick one up and put it in the back of my car for when I see my granddaughter play soccer. We also found a toy that my granddaughter liked. I went to register and rang it up and paid and then I noticed when the receipt was printed the chair rang up at $7. I thought that’s odd as all the chairs were tagged as $5. I looked for an associate and there was not one on the floor. I noticed a gentleman and asked if he could help me and he said I don’t work here but he was also looking for someone that does. Apparently both employees were in the stock room. One finally came out after about 5 minutes and the other gentleman asked his question and then I explained what happened with my issue. The response I got was they are $7. I explained to him that I had been in retail for many years and when something is ticketed at $5 they cannot ring it up at $7. He said I have to get the other gentleman out to explain to you. The other gentleman came out with an attitude like I had disturbed him. I explained to him my situation and his answer was “my regional supervisor” told me they were $7. I proceeded to explain to him the same explanation I gave to the other associate and he said to me, Listen I don’t need you to keep telling me they should ring up at $5. I excused myself from the store because I wasn’t going to be harassed and my intelligence insulted as I know pricing policy having been in the retail sector. I called customer service and they are going to refund the $2 which at this point I could care less about. The sad part about this is that it’s left a bad taste to go back into that store again. As I explained to the customer service rep that in that retail shopping complex we have a Dollar Store, an Ollies and a Burlington all which I can go into and get almost anything I need of which I will going forward. Customer Service is the backbone of any organization and I certainly wasn’t getting any customer service in that store. When that store opened that store had amazing associates. That has since gone away on my last few visits...

First their "not 5 below" is growing and the actual "5 Belows" aren't bargains...but the service is even worse. I stopped in to return an item. No one at the register.i range the bell left there to call for an assistant...2 of whom looked up at me and returned to their stocking or whatever. When I rang 2 more times and another person was behind me yes..there are self check out spots, but I didn't know if I could do a return at one m), one finally came over. He was as rude as could be . His name is Vic...I hope management reads and...

My actual shopping experience there was good it was open late no lines I was in and out everything worked out fine it's just there's so many things that are priced over $5 now and the toys there that I bought $5 are definitely noticeable that the smaller cheaper they weigh less hardly any name brands I just didn't feel I got value after I left there as I buy a bunch of toys for Toys for Tots but next year I think I may look...