O'Reilly Auto Parts — Local services in Lawrenceburg Township

While picking up parts I pre-purchased the day before ($100), I also needed some coolant ($17). Asked employee if it was the correct color and they answered, and walked away. Only customer in the store at the time, waited as long as I could, and ended up placing the coolant back on the shelf and left. Received a call a hour later from police following up on a claim that I “stole” the coolant. I immediately said “can’t you check the cameras” to which he replied there is no footage and they actually have more inventory than their system shows, and that he was required to follow up with their report even though it seemed highly unlikely.

Long time customer, my name and info have been in their system since around 2007, and have made thousands of purchases at their different locations over the years.. I will no longer use them for my personal repairs, I would not recommend them to anyone needing any auto parts, and will never step foot inside any of their stores again. It’s one thing to give terrible customer service, but it really crosses the line when you blame your incompetence on your paying customers.

Employee was at the register when I walked in, doing nothing. No calls came in or any “distractions” and I was the only customer in there until I left when another customer entered the store.. God forbid you ask anyone to do the job they...

Zero stars would be more appropriate! I have never had a good experience in the 2 stores I've been in. (Franklin, Ohio.) I asked one counterperson to tell me the pressure of a fuel pump, He walked away from me and never came back! So I had to find him and when I did, he said he didn't know the pressure of the pump and told me that it didn't make any difference, "A fuel pump is a fuel pump"! (Hamilton, Ohio.) I ordered 2 struts. I was told they would be there on thursday. I went in to pick them up and the counterperson had given me the price for one not both. I told them I would come back on Friday, (THE NEXT DAY). I went to get them, When I arrived I was told by another counter person ( a female), that they "didn't have them in stock and would have to order them". I explained that I had already ordered them, that they were behind the counter yesterday and that I was there to pick them up. She flips the computer monitor around at me and yells "I SAID WE DON'T HAVE ANY!!!" I was ready to climb across the counter at her!!! I swore that day I would never walk into another O'Reillys as long as I live! I'll walk before I give...

Ordered a part and was told it would be in Saturday. Called to see if it was in and was told it was busy and they would call me back. Called back an hour later. I was told the computer said it was there but they couldn't find it. They said they would call me back. This was over a week ago. We're still waiting on a call back. Got our part at AutoZone. Great service and the part...