My husband has been going to Dr. Vazquez’s office for a few years now and they both have encouraged me to try his spa. I don’t normally partake in this level of beauty services but our wedding ceremony is coming up in November and so I decided to upgrade my skincare regimen. There is a place in Midtown that I absolutely love, but I figured it would be worth a shot to try the spa here since it’s local and my husband has had good things to say about his chiropractic care.
I called on a Friday and told the lady on the phone (I think her name was Virginia) that I wanted to schedule one 30-minute facial. She tried to upsell me to a longer facial on the phone and I told her no and that I’d had bad experiences with facials before and I wanted to have a basic facial to confirm that my skin would agree with their products before I made any official treatment plans with our wedding so close in the near future. I come in the following Monday morning and the aesthetician starts looking at my skin and recommending all of these other facials to me, so I tell her I’m confused because I asked for a 30 minute facial and I had only planned to have that particular facial done today. The aesthetician goes back to check the schedule. Turns out that the admin at the front desk only scheduled me for a consultation. The same lady I spoke to on the phone Friday was there Monday morning. When the aesthetician pointed out what happened the admin offered no apology or any accountability whatsoever for what she had done. I appreciate the aesthetician trying to fix the problem by offering a free add on for next time, but I had avoided going to the tanning bed for days in anticipation of this facial and tanning memberships are not cheap. Now my skincare schedule is all messed up between tanning, waxing and facials.
When I call and tell you exactly what I want, you tell me I need something else, I redirect the conversation back to what I originally asked for and you still schedule me for a consult, it looks like deceptive sales tactics. I had planned on following a skincare regimen with this place until after our wedding in November but now I don’t even trust the front desk to listen to my needs on the phone and schedule the right appointment. I was really hoping this place would give me a different experience. I guess I’ll be driving all the way to Midtown where the admins are more competent and I know for certain that their...
Read moreVery sweet staff and a very relaxing environment. But, if you are going to get a prenatal massage this is not the place for you. I booked a 50 minute massage and filled out paperwork asking about any problem areas (which I said was on my back under my shoulder blade and my neck) but when it came down to the massage they did not target those areas or give any special attention to them. It felt like a standard routine massage they would get out of a book. (Why ask if that's what you're gonna give anyways.) overall sweet staff, but my back still hurts.... p.s I know pregnancy massages are a little stricter than regular massages, but the area I wanted targeted was not a risky area. 30 weeks...
Read moreBeen going to Dr V. For about 5 years and I can’t say I’ve ever had a bad experience! He’s very informative, listens to your concerns/areas of pain, and doesn’t try to push products or services off on his patients. Best of all he will get you feeling like you’re in your teens again after he makes all the necessary adjustments. This is one dr office visits I look forward to! Also he talks football while turning me into a human pretzel so it makes it a little less awkward. I’ve recommended this place to everyone I’ve come in contact with that has had pain/discomfort in their neck, back, legs, shoulders, feet…….truly a...
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