Macy's — Local services in Leawood

I recently had an extremely disappointing experience at Macy’s, and I feel compelled to share my negative encounter. Not only was the service subpar, but the attitude displayed by one particular cashier was absolutely appalling.

Upon entering the store, I had hoped for a pleasant shopping experience, as Macy’s is a renowned department store. However, the overall atmosphere felt lackluster, with disinterested staff members scattered throughout the floor. The lack of enthusiasm and helpfulness was noticeable from the get-go.

My disappointment reached its peak when I approached the cashier to make my purchase. Instead of a warm greeting or even a basic acknowledgment, I was met with a cashier who seemed annoyed and uninterested in assisting me. Her facial expression and tone of voice made it clear that she would rather be anywhere else than at her job.

Throughout the transaction, she barely made eye contact and offered no assistance when I had questions about the items I was purchasing. It felt as if I was inconveniencing her by being there, which left me feeling disrespected and unvalued as a customer.

Aside from the cashier’s bad attitude, the overall service at Macy’s was lackluster. The staff seemed disorganized and unengaged, leading to long wait times and a general feeling of neglect.

As a customer, I expect a certain level of courtesy and professionalism when I visit any store, especially one as well-known as Macy’s. Unfortunately, my experience was the complete opposite. The rude cashier and overall lack of quality service left me with a sour taste in my mouth.

I sincerely hope that Macy’s management takes this feedback seriously and addresses the issues at hand. A store with such a reputable name should strive for excellence in customer service, which was severely lacking during my visit. Until I see a significant improvement in their service and staff attitudes, I will be hesitant to return to Macy’s.

In conclusion, I cannot recommend Macy’s based on my recent encounter. The combination of a rude cashier and lackluster service left me feeling frustrated and undervalued as a customer. I hope this review serves as a wake-up call for Macy’s to address their customer service shortcomings and ensure that no other customers have to endure such a...

Oy! I initially went here to find a sweater, the place was trashed. Sell or not I’ve never seen a place with clothes just thrown everywhere like it was a Black Friday sell in October. Not having the style I was looking for I moved on downstairs to the cologne counter. I wish I would have gotten the older ladies name who at first seemed friendly until I asked if they carried a particular brand English Laundry to which she immediately turned sour and said “ we haven’t carried that in 10 years” “Try CVS” I felt like I was in the scene from Mean Girls. I then over hear her to a co worker say “ people who come in to ask for things we haven’t carried in years” After getting home I do some looking around and realize her being older and out of touch was probably assuming I was meant English Leather? Not sure what that is even or why she would assume a 30 yr old would ask for that period. She clearly needs to know more regarding men’s cologne. Simple mistake I’m sure but her turned up nose and attitude towards a question will not have me...

Me and wife went to exchange a hand bag for a different one but she didn’t like what they had at the store so we seen one that she likes online , we asked the sales lady to place the order for us, it was a big mistake, we repeated the shipping address to her a few times to confirm, she ended up missing the apartment number somehow, after contacting customer service several times they directed us to call the shipping company, some company I never heard of before, we tried calling them but they directed us to there website, we figure maybe we can correct the address on there website, no luck, you to submit a request and it takes up to a week to respond to our request, I been dealing with macys for 30 years but lately there customer service and employees have a very poor customer service, it was a horrible experience, I hope they can correct that or eventually they will go out of business, I can only give them one star,they don’t give me a choice for something...