Williams-Sonoma — Local services in Leawood

I've always been a fan of Williams Sonoma until we ordered a hair-on-hide bench. The order was placed April 9th with an estimated delivery of early May. Ryder Last Mile was handling the delivery. Ryder sent an email on April 28th and the delivery was supposed to happen on May 2nd. We got a text on May 2nd that it needed to be rescheduled which we did for the 6th. We then received a call the morning of the 6th to let us know there was an issue with the delivery. I called Ryder back and the woman said there was a problem with their system but the bench was not lost.....a few minutes later she told me the bench was lost and hung up on me when I asked how urgently someone would be looking to find this. And so the customer service nightmare began.

I called Williams Sonoma customer service and was told they couldn't do anything - I had to be the one to talk to Ryder so they connected me. A dock search was supposed to be initiated but a two weeks later, I found out NOTHING had been done. The next time I called Williams Sonoma to get an update, I pressed the extension for updates on orders scheduled to be delivered but the system said the order was already delivered. Seriously! The only way to get through to someone was to press an extension to place a new order. This time the rep told me she could order a new bench only to find out they are OUT OF STOCK (of course). The only option was to call Ryder again and this time a new rep said she would personally make sure the search was done and promised to call me back in three days. She didn't call so I left a VM on the number she gave me and nothing again. I contacted Williams Sonoma again expressing my frustration at the time I had to spend tracking an order down with their delivery service. The customer service rep kept me on the line and contacted Ryder who said they would do the search and would call. It's been a week and no phone call so I contacted Williams Sonoma again. The rep checked the system and told me I should have had an answer on a dock search 72 hours after it was initiated. She also confirmed the bench was not in stock and issued a refund.

We've ordered bedroom and living room furniture from Arhaus and Seville in the last year and it was delivered as promised. Based on the month-long customer service nightmare experience with Williams Sonoma, we won't be making another purchase from the company. If you find something you like, good...

Ordered a live tree on the 27 th of Nov with a GUARANTEE it would be delivered by the 7th . I not receive the tree on the sixth so I called and was told that it was not shipped at all and that someone would contact me back within 24 hours about the order . I was also told that the tree was not shipped at all . Called back the next day because I never received a call as promised and was told by a very nice gentleman that actually the tree had been shipped and would be arriving on the 11th . That is all good and well however we were having a tree trimming party this weekend and now we have no tree and I was given completely wrong information by the customer service representative the prior day before . As far as I’m concerned horrible horrible customer service I realize delays happen but especially around Christmas time customer service agents are supposed to be well-trained and give proper information . I will be letting everyone know never to order tree from William Sonoma especially because you never know if it’s going to be...

I ordered 12 e-gift cards for my employees, to be emailed to them today. I have ordered these in the past with no problems but as of tonight, the cards had not yet been received. I called WS customer service and was told that they outsource the e-cards to an outside vendor and that I would need to speak with them. After being on hold for quite a while, I eventually reached someone at the vendor Cash Star, located in Latin America. My credit card had already been charged but there didn't seem to be any indication that without my call, the cards would be sent. The representative sent each one manually so they have now been received; however, I am extremely disappointed in and unhappy with Williams Sonoma. There was no indication on its website that another vendor was handling this purchase. And then WS was not able to help me. I will not be purchasing e-gift cards...