Verizon — Local services in Leawood

I'm with you Christian (last review) - do not go to this store. My first visit though to Verizon. I too supposedly traded in my phone and was to receive credit for it, in addition to some promotional credits. I have been calling every time i get an incorrect bill (3 months) and Verizon tells me to pay it. I call Verizon and this store. They both tell me each time that the credits just haven't gone through yet. Now they say they do not even have my phone that i gave them so they can give me no credits for it nor any other promotions,,,, and that is just tough. Oh yea, they told me that the employee i dealt with no longer works there and they can not contact him to confirm that he received my phone. Maybe we dealt with the same employee Christian (other similar review) and he has our phones? Is that our problem or mistake? Why aren't they being responsible? Also, that response you got from their Customer Care team Christian, I already tried that and that did no good whatsoever. The district manager and regional manager both said tough - we do not have the phone you traded in.

Update: Someone from TCC responded to my review. You will note they told me to contact TCC, which I already had prior to writing the review (i even said that in my review - maybe they didn't really read it - just responded to the lack of stars - maybe not even a real person ???. That is when supposedly the regional manager communicated with the district manager and same result. We do not have the phone you gave us - tough. I gave them every opportunity to do the right thing (something) before I placed this review. I get no pleasure from this - quite the opposite. We all get tired of big companies taking advantage. I filed a complaint with the District Attorney - Consumer Protection and the Better Business Bureau. What else can we do? To me this has nothing to do with the money lost.

Update: I eventually received a call from the store manager and was told that i would get a $50 per month credit for my lost phone, IF i stayed with the company for at least 14 months. That would pay off the new phone. Well, no surprise, when i finally got the bill i received a $33 credit. I don't know what else to say except truth telling seems to...

My husband and I went in last week to create a new plan, as I was with T-Mobile and he was on a separate family plan. Blake was very helpful and made the process seemingly easy and painless. We left very happy with our visit.

I have since ran into multiple issues. The first issue being that I asked several times when our first bill would be, and an estimate on the amount. I was assured each time that our first bill would be mid-end of July, and the estimated amount $190 + tax. 2 days after we set up this plan, I get an email that our first bill is due 7/1 for $301, in addition to a bill due 7/25 for $212. The second issue being that we were signed up for a “perk” which entailed getting Disney/Hulu/ESPN + free for 6 months, then for $10/mo after that. We were signed up for this without our consent, I said I already had this, and Blake said all I had to do was go to the Verizon app and put my email in and the account would transfer. Seemed easy enough. There is no option to do this. I have spent hours, and been charged over $30 by Hulu for cancelling and reinstating my plan a different way (not billed through iTunes) to try to figure this out.

I called 3 days ago and spoke to manager Aaron to voice my frustrations. His response was that “this doesnt sound like Blake” and he would speak to him and have him call me the following day at a specific time. I never received a call from either of them, and this was 3 days ago. I finally called the store to ask them to take off the Disney/Hulu/ESPN perk. Once it was taken off, my bill decreased monthly by $21. Yet this was supposed to be a free perk?

I am highly disappointed, as I said my initial experience started out great. I do not recommend this store if you are looking for honesty and...

My husband upgraded a old Samsung Galaxy phone to a Pixel 9. The rep, Brandon, although personable, totally dropped the ball on this sale. We went home that night knowing that my husband's business note files & music files had not transferred to the new phone during the changeover. Brandon said he would be there in the morning to 'work out a solution" if we were unable to do so. In fact, he was not scheduled to work the next day. Also he denied to his fellow employees about throwing away the box for the new phone, when they called him at home. He insisted we took the box The store would not exchange husband's phone without original packaging. Brandon assured us on date of purchase this phone could be exchanged if we were not happy. He asked us if we wanted the box, but made no indication that we would need it. We left with plans to be at the store the next morning so he could check on file transfer progress and assist us if needed. We also had to come back to turn in the old phone as required, so he knew we would be there the second morning. We were at the store 5 hrs the second day. The first several hours all the employees were firm & insisted that store policy would not allow return for a different phone without original packaging. One employee tried to be helpful transfering files but that was only after us sitting and waiting 4+ hours. So husband is stuck with a phone that works for calls & text but is a nightmare to figure out file management. Buyer beware and protect yourself from empty promises at this facility. Update 12/5 on previous post: No response from this store through multiple phone &...