Auto Outfitters — Local services in Lebanon

Edit: I was contacted by the owner and he transported my Jeep to another facility and removed the wrap at no cost. Although my keyless entry was not working since the wrap, and even after contacting the other store manager my keyless entry was not fixed.

Auto Outfitters in Lebanon did an awful job with wrapping my Jeep. It's sad to see that this quality of work is acceptable in a business. They didn't let the paint dry, they left much of the original blue color show, the edges were poor, and it's obvious they didn't disassemble or reassemble any parts of the Jeep. From 20 feet it looks sweet, but when you get up close it's truly a terrible job. Short Story: Auto Outfitters in Lebanan took 2 and a half weeks, lied multiple times, and returned a final product that was really poorly done. Edges were visible, they didn't remove any of the external parts, there were chips in the wrap when I took delivery, and there were obvious spots where the original blue color was visible. After less than a week of driving it (~40 miles a day), the wrap is already starting to peel and flake off. Long Story: I purchased my 2022 Jeep Wrangler 4xe from Twin City in Lafayette Indiana. In the car sale, they agreed to lift my Jeep and wrap it. They had never done a wrap before so researched online and found Auto Outfitters as a local place with great reviews (4.3 before my review). I called Auto Outfitters multiple days before and told them I wanted the inner door trims and rear roll cage cross members wrapped as well as the hinges painted black since they can't wrap these.. I was told by their sales associate that they typically don't do this, it will cost extra, but they will do it and that they have enough material. He said it should take 4-5 days. I gave them the Jeep on Monday, Nov. 13th. That week Friday, their sales associate called me and said they ran out of material wrapping the back corner and that they no longer make the color I chose. He told me that they had other jeeps in their shop that all had the back corner wrapped black, different from the main wrap color, and it looked so cool. He pressed me to wrap this in the other color. He told me they could get the color custom ordered from 3M, but it would take a month. I said they would wrap the remaining black for now, then when the color comes in they'll wrap it in the tan color I choose. He said OK and hung up. An hour later he called me and said that "higher-ups at his company spoke with higher-ups at 3M and they're getting the wrap made today". He said it should take a few days for the wrap to come in, and then a few days to wrap the back. He said I would get it back on Nov. 27. Nov. 27 came around, and he called me and said they're rewrapping a few sections to perfect things and waiting for the paint to dry before "reassembling" it. He said they should be able to drop it off at the dealer that evening. The next day he calls me, "Hey, it's taking a while to reassemble everything and we're waiting for the paint to dry, it won't be done until tomorrow". Fine. Wednesday evening the dealer picks it up. Thursday morning the dealer called me and told me that the wrap doesn't look good and I need to...

Was really excited to see the high ratings for this place and decided to get my windows tinted here. I was Quoted a price not even near what they said when I came in. Then they told me 1-2 hours and I ended up sitting for 5 hours. I finally got up to ask what was going on and Whoever was working on my car didn’t know how to finish it so they had to call someone from a different location to finish it. They hadn’t even told me they couldn’t finish and had to call someone so I couldn’t leave, had no access to food or water, and had to cancel some plans and errands I had for the evening. The other employee was very nice and accommodating and came in to finish 4 windows in 20 minutes. I sat in an office for 5 hours for someone to be able to come in and finish the job in 20. When I finally got home more than an hour after they closed I noticed some bubbles in the windows the original employee had done, so the ones he did finish don’t even look right. I cant speak to the other services but I definitely wouldn’t come to this location for...

I was truly impressed by my visit to Auto Outfitters. Their showroom is impeccable and the customer service is exceptional. I own a store in downtown Zionsville and work in the customer service industry and have watched the industry and even mom and pop shops progress over the years to become more efficient. Unfortunately, on most customer service/retail business platforms "efficiency" means looking at customers as a whole or worrying to much about what the crowd might like; and not focusing on each customers individual experience. Well these guys are old school. They sit down with you; ask you what you want to do with your vehicle, offer suggestions, and had the answer too every question I could think too ask. They never attempted to up-sell me in any way. They actually went above and beyond the call of duty too find more of a cost efficient solution. All of my aftermarket parts business will be through...