The White Room Lebanon — Local services in Lebanon

I came in for my 1:30 appointment with 6 other family members with me. We were told to wait while my dressing room was being prepared. We waited 15 minutes before the consultant, Erin, came and got us. She took us to the back set of mirrors where my party was told only sit on one bench but not the other in case another bride will be at the station next to us, leaving 4 out of 6 ppl in my party to stand for an hour and a half appointment. And I did state how many ppl I was bringing with me. I was told they accommodate larger groups and they don’t. The consultant did not seem to care that most of my party would have to stand and we were not offered extra seating. I was immediately pulled in the dressing room to try on the dresses that were pulled based on the pictures I sent from their Pinterest boards. There were no introductions of who I brought with me to the appointment, if I’ve tried on dresses before, what I found out that I liked or didn’t like. The consultant had me put on the first right away and helped walk out. She did not fluff the dress she would just say “this one is pretty” and walk away to put the next dress in my dressing room. We already felt rushed and disconnected from the consultant at this point. I couldn’t really tell if I liked the dress or not because I felt off. But she came back to put me in the next dress. She didn’t asked what I liked or didn’t like about the first dress at all. While getting into my second dress, she asked me quick questions about how I met my fiancé, my venue etc. she did not seem interested it felt like a list of questions she was required to ask idk it just didn’t feel genuine. however she was trying to get me zipped up in the second dress so fast that the dress was scratching my skin and turning red. She helped me out again to the mirror station and walked away again. When she came back to check on us, my sister said the dress fit me perfectly since I didn’t need clips. The consultant said “yeah we would have to size up if we ordered it just saying.” Which felt like a rude way to say such a thing to a bride. I told her i didn’t like the second dress but again did not ask what I liked or didn’t like about to help narrow down what I am looking for. It just felt like it didn’t matter because dresses are pulled ahead of time and that’s what you try on. Again I go into the changing room for the third dress In which my skin is burning from getting in and out of dresses so fast and the consultant would try to zip me all the way up in dresses that were a size too small. I came out in the third dress and again the consultant did not fluff the dress and just walked away. My family could see how red my skin was and My MOH noticed I was feeling uncomfortable and went to the consultant to tell her that we felt very rushed and that no one was enjoying this appointment. The consultant apologized to my MOH. I was about ready to have a panic attack in the middle of the showroom floor. The consultant asked “what do you need from me?” I said I want to put my own clothes back on and leave. She said okay and got me out of the dress and immediately took all of the dresses back without apologizing. My bridal party noticed another bride had a consultant that was more attentive and present so I know this may not be everyone’s experience. But we were VERY rushed and it was obvious the consultant was not paying attention to how I was feeling or she would have noticed I was uncomfortable with this appointment. I felt like we needed to get in and out of dresses quickly to get to one that I would buy but I did not want to spend money in a place that was not willing to spend the time to care about my opinions or the experience itself. We walked out with out speaking to a manager after just 15min of trying on dresses. I did not care about a refund for the appointment fee I just wanted to get out of there. My family flew in from IL to literally watch me cry on what is supposed to be an...

I came in today at 12pm for my bridal appointment excited to try on some dresses, but it unfortunately went south fairly quickly. I called the store earlier this week to see if they had dresses in the store that matched what I wanted- sleeves that were solid and not see-through. I know this is a very specific request and not many wedding dresses have that, but I was assured that they had many options for me and that they had separate sleeves that I could try on with dresses that didn’t have them. After the call I confirmed my appointment and was asked to send pics of dresses from their pinterest that I liked and explain what kind of dress I wanted. I was thorough with my explanation and sent options from their pinterest account that matched that. When I got there today, the store was very crowded and busy, which is expected for a Saturday, but I felt a bit rushed when the worker was taking us to our seating area and starting to get me to try on dresses. She had pulled a few dresses that matched the style of dress I liked but only one of the dresses had the kind of sleeves I was looking for. I asked the girl who was helping me if they had sleeves to add on the the dresses that didn’t already have them and she was confused and told me they didn’t have what I was asking for. She showed me the sleeves that they did have and they were mostly lace and mesh which is not was I was looking for even though I was told that they had options. I ended up putting on two dresses and only coming out of the dressing room with one on. Once I had the second dress on, I became so frustrated I was in tears because they were not able to accommodate me the way they said they could. I asked to take the dress off and leave. The lady helping me (I have unfortunately forgotten her name) was very kind and sympathetic and I do not blame her, but the experience was a not a part of the wedding process that I want to remember. Later today, I called the store to speak with a manager about the situation. She was receptive to my criticism, but she did not offer a refund of my appointment fee which was disappointing considering we were maybe there for 15 minutes, and I only put on 2 dresses. Overall I felt as though they were really just trying to get me in there to spend my money and they didn’t care much about my overall experience....

My favorite things about the white room:

1. Awesome communication from the very beginning. It was easy to schedule an appointment. They were very communicative about policies and asking your preferences beforehand. That was a huge help.
2. Abby picked choices that PERFECTLY matched my preferences, and she was open to showing me other choices that she thought may work well. She was extremely patient with assisting with options.
3. The pricing was pretty fair, and they worked within the budget I presented them. Gowns are always expensive, but when compared with other places, their designer pieces were very comparable, and some were on sale.
4. They were so nice about helping when I needed someone to take extra pictures. I appreciate that!
5. Ashley, the manager, was very helpful with finding a resolution for a problem I had. She was patient and kind.

My not so favorite things (why I removed one star):

1. Although it was great that they weren't pushy, they didn't really try to make the sale or the complete vision. WE had to ask for all things that could make the dress special. (do you have a belt we can try? do you have a veil we can try? hair pieces? do you have a bouquet maybe we can use? do you have... etc. )
2. That extra effort from #1 would have moved my experience up a star. I felt as if they didn't believe I would really make a purchase so that little extra wasn't there. I left not knowing how to hang the train so it was balled up. On a return trip, I asked, and Ashley showed me how.. Minor detail, but I didn't even know they gave free shirts with a purchase. Another sales associate (Leah I think) was kind enough to offer when she saw that I wasn't one offered one after my purchases.
3. I admittedly had a very opinionated group with me. I felt that there wasn't a lot of patience with that part of the experience or effort to accommodate my elderly grandmother who couldn't sit on the low couch. We had to move things ourselves to get her a better seat. There was a little snippiness, but it was nothing that ruined my experience or their's.... simply noting it

Plan to leave a review after alterations as well if I get them done there. I want to always be fair and thorough. All in all, I feel like this was a great experience....