Geek Squad — Local services in Leesburg

First, a disclaimer: I communicated with the Geek Squad by phone, and I cannot be 100% positive that this review is for this location.

I ordered a washer from Best Buy, with the delivery and installation by the Geek Squad. The washer arrived dented, and they told me that they will take it back and that I need to call to reschedule. I called, and I was told that I cannot reschedule until the damaged washer gets back to the warehouse. But why? This does not make any sense! Anyway, the washer did not get back to the warehouse for two days, then it was July 4th, and when I called them on July 5th, it was "oops, we are out of stock for that model".

Ok, I buy another washer and schedule another installation for July 10th. They are supposed to call me when they are on their way. On that day I had to be elsewhere, but I was close enough to come quickly to the house. My calls to the delivery people went unanswered. They never called me, "attempted the delivery", and went back.

I canceled orders for both washers and ordered one from...

I've had two recent experiences with this Geek Squad location, and both have been disappointing. On both occasions I made an advance reservation for an iPhone battery replacement, and I'd seen the reservation confirmed in e-mails. On the first occasion Geek Squad called a few hours before the appointment and told they did not have battery for my phone. This was unfortunate, as I'd scheduled my day to accommodate that appointment. Nevertheless, I made a new reservation for a battery the following week...but when I arrived at the Geek Squad desk for the next appointment they told me they again lacked the battery for my phone, having "sold their last one yesterday." So on two separate occasions my reservations were met with a complete lack of service. I will only take my iPhone issues to Apple Genius bars...

Five stars for absolutely stellar work. I specifically want to give kudos to a young man who helped me, I believe his name was Ricky. This young man was extremely helpful with absolutely everything I spoke to him about, and he helped me solve my issue in a manner that was so extremely convenient to me. Ricky was thorough and he found an almost immediate resolve to my issue, and even offered me help for any future issues I might find. He was exceptionally charming and made me feel like he was a family friend doing me a favor, not just some random customer....