PC Planet - Computer Repair, Sales & Service — Local services in Leesburg

I was new to the area, and I in desperate need of repairs to my laptop. I initially spoke to Sandra (who was very pleasant) then later brought my computer in for the repairs. The initial cost was $225.00 for the replacement of the motherboard. Weeks later I moved to Atlanta in a job-related transfer. I drove by PC Planet literally on my move to Georgia. Once I was settled in a week later attempted to power up my laptop, and it immediately shut down. I later spoke to Glen, and I agreed to send the computer back to him to diagnose the problem. (an additional $14.00, and hassle) He later contacted me and said that their was an additional $50.00 in repairs necessary for the computer to function properly. I expressed my concern to him, and we agreed on a price of $35.00 plus shipping for the repairs. Once I received the computer, it still wasn't working properly. I contacted Glen we spoke once, and he promised to return my phone call after speaking with the owner. He never returned my call! In closing, I'm sure there are other options in the Leesburg area I would take my chances elsewhere. I very disappointed after investing $288.00 in a computer that still is not fixed, and...

BUYER BEWARE I brought a Microsoft surface go whose OS was damaged from a Microsoft failed update. It needed to have windows reinstalled (or so I thought)

I brought it in and was quoted $85 for an OS reinstall.

I got a call a few days later advising that the battery would need to be replaced and it would be $200. I declined the service and said I would come and pickup the device.

I went to pickup the device and was told that there was a $30 “diagnostic fee”. This was the first time I was advised of this fee. I checked around the store and the original paperwork and there was nothing about this fee. I asked the employee why he did not tell me about this fee and he said it was my fault. Not joking- he literally said “you were on vacation when I called and wanted to keep the conversation short so I didn’t tell you, but I’m not holding it from you”

I responded with a simple statement: don’t you think you should tell me that I have to pay to pickup my device?

I paid the fee to avoid an argument. I will not be returning for any...

My Nintendo Switch's fan started to vibrate When I was playing a game on it. I brought it in because I believed it was going bad and needed to be replaced, which was the case. When Sandra, the technician that helped me, ordered the part, the part got delayed by 1 week for some reason and arrived at the wrong store, their Ocala location. Once she got the part with my switch, it was the wrong part. I should say now that PC Planet was NOT at fault and has done everything up to this point correctly. When Sandra contacted me about the wrong part I decided to try ordering a replacement part for the switch using Amazon and bring it in, and she will only have me pay the repair fee as she sent back the wrong part to get a refund. Finally I brought in my replacement part for the Switch in which she quickly fixed and I have happily been using it without any further issues.

Also, congrats on the new baby...