O'Reilly Auto Parts — Local services in Lehi

I had to go to this store because a different store told me that this store had a Wix air filter and cabin filter in stock. The first store had called and asked this store to set aside the filters for me so I could just run in and grab them. I arrived at the store and went inside. There were no other customers in the store and there was only one employee behind the counter, his name was Douglas. As I approached him I could see that he was playing a game on his phone. I stood in front of him for a minute or two without him saying a word. I then told him that I was there to pick up some filters that were supposed to be held for me. Without looking up from his phone he asked some non-sensical questions that made me realize he did not listen to anything I had just said, so I had to repeat myself. Again, without looking up, he picked up his phone, continued to play his game, walked over to some shelves and poked around at a few boxes and came back over and said that there were no filters being held and went about playing his game. After realizing I was going to just be wasting time trying to work with this guy I just walked away back to the filter wall to find the filters myself. There were no books or anyone to help me determine which filter I needed, so I had to pull out my phone and do a quick Google search. After searching for several more minutes I discovered that they did not have the Wix filters I wanted and since I was leaving for a trip I was going to have to accept a different brand. After my experience with Douglas, I was not surprised that their inventory was not correct. When I walked back up front to check out there was a different employee who noticed I was standing at the checkout counter and proceeded to help me because Douglas was still on his phone. I would for sure not recommend this store, and even though it is the closest one to me, I will not...

Stopped in today to have them check on my check engine light. 3 guys were working. I was the only customer.

A younger guy (late teens early twenties) asked how he could help, and I told him I was trying to figure out why my check engine light was on. He handed me thr diagnostic thingy gave a 30 second run down of what to do then walked off. I went outside and tried to follow what he said but couldn't figure it out.

I went back in ti ask for help and the second younger guy (brown curly hair) Made an exasperated sigh and rolled his eyes and said just go help her. So I of course felt stupid and felt like I was inconveniencing them I was inconveniencing them even though there were 3 people working and nothese people working and not a single other customer so I said just forget it I will have my boyfriend Elizabeth or I'll go somewhere else and then all the sudden all 3 of them were anxious and trying to help him well I know it's OK we'll do it but at that pobut at that point I already kind of felt like I was inconvenient sing and bothering them asking them to help me so I just left if that's the way they're gonna treat customers I more than likely won't...

I had Lexi helping me.

She was super nice, but told me their staff was too busy to help me replace my battery. It was NOT busy. Her and 2 other employees were just standing behind the counter when I walked in. They had maybe 3 other customers over the next 45 minutes.

She said I could use their tools though, which was fine with me and I soon had my battery replaced. When I walked back into the store to drop off the tools they had let me borrow, there were 4 employees standing behind the counter just watching me as I walked in.

I have been a loyal O'Reillys customer for years, but I will likely no longer be going to this location, and will likely start going to AutoZone instead.

3 stars because Lexi was super nice and let me borrow their tools, but only 3 stars because I just expected more. If they had actually been busy, I would give 5 stars. But I watched closely and they were NOT busy. Too much standing and doing nothing, too little trying to make the customers experience a good one.

I will potentially edit this review depending on how O'Reillys...