Lemont Ace Hardware — Local services in Lemont Township

I purchased a Weber grill and I asked for free assembly and delivery because Lowes offered this. I was told they will see what can be done, and they would get back to me. I paid for the grill and left. Approximately a week later I received a phone call asking if I could take delivery. I said yes, but no one showed up. Several days later I stopped in the store to get a status update. I was told by the employee that he has to make a phone call. After 15 minutes he came out of the back room and said it can be delivered next Monday. On that Monday, I received a call; and I was told I had to pay $50 for the delivery. While I didn’t care for the charge, I was willing to pay it because I usually try to support Lemont based businesses. So I offered to give them my credit card information over the phone. He refused me and said I could pay cash upon delivery, or I could stop in the store and pay in advance with my credit card. I chose to stop in the store, cancel my order and get full credit. Upon returning home I made a PHONE call to Lowes and used my credit card to order the grill for the same price Ace wanted, and I received free assembly and delivery. My issue is not the fifty bucks. It is the complete lack of customer care. It took me approximately 5 minutes to accomplish with Lowes what Ace could not, or would not, do in...

When arriving at Ace I was greeted by staff and ask if I needed assistance even though I knew what I was going in for and where I was going it was a kind gesture to know that they were there to help with any need that I had everyone in the store was very kind the cashiers operation went very smoothly and I noticed that the gentleman making keys had a very clean booth and was very detailed in his operation I highly suggest this Ace hardware to anyone in need of assistance in any home maintenance or renovation! They had a great selection of everything that you might need for a hardware store and might I add a great selection of...

Beware. This store sells items in packaging that, while designed to appease VP's of loss prevention, effectively make Ace Hardware the thieves, as in your money. I have had these guys steal my money twice by having packaging requiring it's destruction to get at an item to test its suitability. Once I chose the wrong product, the next (and last) time I bought something based on their recommendation and both times Ace refused to stand behind their products and accept a return. I can understand my mistake, but not theirs. In order to steal over fifty bucks from me, Ace has chosen to forego ALL my future purchases. Caveat Emptor....