CVS — Local services in Lenexa

The manager was kind, the woman that checked me out when clearance wasn't ringing up right at self checkout was very kind and patient. But the gentleman that helped me in the beginning was not. I shop at CVS all the time so I know how the coupons work and what they're good on. The coupon did not come off on my purchase and he said well you have to insert it in the coupon slot first, I said I've never held that happen before but I listened because he works there and I don't. When it still didn't work even when I hit total, He kept telling me my coupon wouldn't work for my purchase. When I asked for the coupon back out so we could look at the exclusions he said he couldn't help me with that and I have to wait 45 minutes for a manager. He was obviously getting very flustered and there were other people in line for the actual check out he said I don't have time to help you multiple times. But I told him for some of us a dollar off is a decent amount of money, he agreed and said you know what pulled into his pocket and grabbed out a dollar. He said just take it. I said sir I'm not going to take your dollar. Now everyone is staring at us in the store cuz he's getting louder and I kept telling him Sir I'm not going to take your money. He kept telling me it's not worth waiting Just take the dollar. He then repeatedly told me, at least twice, and I quote 'to shut up and take the money' I kept repeating no sir I'm not going to. I said just cancel the transaction and I'll wait or come back for the manager. Mind you this man was definitely old enough to be my father. He knew way better than to talk to a customer like that, shut up and take it? That's not customer service. I overheard him talking to other people saying or retail isn't what it used to be. No it's not because we have 60-year-old something man telling 20-year-old something woman 'to shut up and take the money because i don't have time to help' This is your job to help. Less than 2 minutes from walking away from the self checkout a manager approached me and asked if she could help. She was able to help and was kind and agreed Yes the coupon should have worked and sure enough it did at the checkout. I understand computers do not work as they should But that doesn't mean employees should say they don't have time to help you or to shut up and take their money. I understand places are short staffed, but the manager just came out of nowhere and so did another employee. It seems like this employee might need more training and might do better not working at the checkout. I've worked retail and customer service based jobs for years I understand the struggle but this.....

I am finally FED UP with CVS! I've always had to count my meds before I leave the store because I've been shorted so many times; including controlled medications!! =O This was a more regular occurrence at the location inside of Target on Shawnee Mission Pkwy, but it's happened here, too. Last year, I accidentally left my wallet sitting on a table with a hand sanitizing station in the front of their store, and one of their employees stole it! I asked to see their camera footage, and they claimed they couldn't see anything on their video cameras, but then refused to let me see the footage! Magically, within a week, that specific employee was gone & now works stocking shelves at Hyvee... I had some very sentimental items in that wallet, and despite asking about it for several days, she never returned it. I hope the $80 dollars in the wallet was worth it because I lost several priceless items that were almost certainly just thrown away... 😭 I should've gotten the police involved, and really regret not doing so. The pharmacy hours were just shortened without any sort of notice to customers (besides a sign on the door, which is not helpful!), and now I have to spend tonight without my medication!! 😡 When I just walked in to ask about the pharmacy hours changing, one of the employees said, "Yeah, can't you see the sign?" Yes, you imbecile, I can read... I just wanted to know why there wasn't more notice to customers. So rude! The Walgreens down the street is open 24/7, and the staff there are much more friendly & competent. I hear the hyvee pharmacy next door is excellent as well! Also, this location can not keep key medications from the WHO's list of essential medications in stock! I understand some medications are under national shortages, but they can't even keep medications that aren't on shortage in stock! So pathetic. I'm switching pharmacies permanently. This location and the one in Target on SMP are the most sketchy pharmacies I've ever used. I've lived all over the country & have used many different pharmacies, including mom & pop pharmacies in the ghetto; I've never had any experiences that are even remotely compareable to these CVS locations, they are just awful! This is Johnson County KS, FFS! They just lost a very good customer (I'm a former cancer patient and take a ton of medications...) their loss; I'm DONE and so fed up with this place! Goodbye, CVS, you won't...

I highly recommend that you download the GoodRX app, use your insurance's drug price tool and cross reference every price for every prescription you have for every pharmacy in the Shawnee Mission area.

You will find HUGE (when I say HUGE I mean MASSIVE) price differences. If your insurance is being a crook for whatever reason then using GoodRX will get you MUCH better prices at the Hy-Vee right across the street. Hy-Vee has much friendlier staff as well and a brand new pharmacy with a drive-thru and the works.

If your insurance (Caremark, I'm looking at you) forces you to go to CVS then I highly recommend seeking out manufacturer coupons to combine with your insurance.

For example... 90 pills of Januvia 100mg at CVS without insurance or coupon $1,777, with GoodRX $1,570, with GoodRX across the street at Hy-Vee $1,445, with insurance only $24, with insurance plus manufacturer coupon $5, with no insurance but Merck Assistance Program $0. So from FREE to $1,777. It's an undeniably insane system.

By the way, the techs here at this CVS will charge you whatever price pops on their screen. Do you think they want to navigate this terrible system on your behalf? You have to be your own advocate. No one else cares.

Point is don't just pay exorbitant prescription prices without doing your due diligence. Use the tools you have and you can save a fortune. The GoodRX app will link to manufacturer coupons and other savings opportunities. It's an excellent place to start and your insurance company should also have a price tool. Between the two tools you're quite empowered. You have to be willing to transfer prescriptions around and do real price research.

Until legislation incentivizes moral pricing behavior in the pharma industry Americans are stuck in the most bureaucratic, anti-patient system in the free world. Good luck out there. Oh, and if you don't think CVS is lobbying the government in undemocratic ways to keep the system just as broken as it is currently or to make it even worse... Well, think again that's exactly how it works in the "greatest country in the world." Also, please think before you vote. For the sake...