Flooring Max Inc — Local services in Leonardtown

This is absolutely the WORST, most incompetent, unprofessional flooring company in Southern Maryland. They came to install two floors and crown molding. They installed the wrong color crown molding in one room even after being told it was wrong. In the other room they didn’t put any crown molding on a 12 foot section of wall. One room they put the old door molding back rather the new piece. The other room when you walk on the floor it drops down between 3/4”-1 1/4” in spots but they installed the new flooring over top of this without mentioning it to us . Come to find out Floor Max Leonardtown subcontracts out their flooring jobs so the guys that did this terrible job don’t even work “in house at Floor Max. Measurements on both rooms were off even after adding the 5% extra that they said they tack on for mistakes which is understandable. So with the mis-measurements we paid for extra floor and molding and paid to have this mysterious floor installed. There was no extra material after the install. Guess it all went back to their shop to use for another job. We were unable to use three rooms in our house for ten days because they kept cancelling appointments on the days they were supposed to come look at this mess. I was told the owner would contact us. Six days later I still haven’t heard from him. Believe me, take your business elsewhere . This flooring company is a complete unprofessional business to do any work in your home. And one section of crown molding is just sitting on the floor , not even attached to anything. Their in-house guys are good but when u get the fly by night subs that they use you don’t know how your install is going to turn out. Even charged us for 16 square feet that is a brick fireplace and doesn’t even...

I’ve had good experiences with Flooring Max in the past, but this particular one wasn’t like the others. Unfortunately, the sales team was overly busy and had some trouble remembering details, Made some errors in pricing, accidentally ordered the wrong product and it got partially installed at my house before I stopped it. Since this was a special order item. It took a while to get the right item in, my house was left in disarray for a while. once the product was installed, there were some issues with the installation.. however Flooring Max did send over their warranty and repair specialist Kyle who does a wonderful job. Their warehouse staff also did a very nice job with communication and trying to do some clean up after the first installers could not return. I do like my Flooring now that it is correct but the overall experience was stressful. I hope the next...

We had our bathroom tile done through Flooring Max and I have to say it's one of the worst tile jobs I have ever seen. The grout lines on the wall tile don't line up and the tile has uneven cuts where some of the joints are wider than others in places. Also, the grout is different colors and not consistent through the job. We had an employee come to fix some of the cracked grout and showed him the areas. He took pictures to show the owner and we never heard back. Literally the tile would have to be removed and redone. Basically, a good portion of the bathroom renovated. Our house is new construction and we paid over $450k for a new home and I hate my bathroom, because all I see are the mistakes. We paid good money for very poor workmanship. It's a nightmare! I would advise against using...