Appliance City — Local services in Lewiston

This dude is a liar. I had such a terrible experience with Appliance City. I opened a claim with my home warranty company that was given to Appliance City. I was told that I would get a call to schedule within a day, 3 days later, after not having gotten a call, I called them. The girl who answered the phone couldn't have acted any less interested in talking to a customer, I was told I'd get a call back...I never did. I called again a couple days later and still nothing. Finally, I called the warranty company and they were able to connect with Jay while I was on the phone and we got an appointment scheduled. He came out, told me the microwave would need to be replaced and said he'd contact the warranty company to get it approved. A week later, I called him and he said he was waiting to hear back from the warranty company and he'd let me know when he did. A week later, I called him and he said he was waiting to hear back from the warranty company and he'd let me know when he did. A week later, I called him and he said he was waiting to hear back from the warranty company and he'd let me know when he did. See the pattern? Finally, I called the warranty company and they said they'd never heard from him. After a huge complaint my work order was given to a different company, and I had a technician out within a day. Turns out it was a bad door latch, a $3 part. After 5 weeks, I finally have my microwave back...no thanks to Appliance City. I have no idea how this guy has a business, he stinks of burning...

I ordered a part several months ago I was told may tag would cover the part cause I took out a filter that is inside the cold water inlet so a cold water valve went bad the tech Jay says he is also the owner says the part always fails. The point to this is it has been 3 or 4 months we are out 100.00 dollars and our power bill has gone up due to using more hot water than usual. I finally spoke to Jay he claims the part was on back order I asked why wasn't I told this he says we only call when the part comes in I said so why wasn't I called his reply was he doesn't know but yet he is the owner I told him to keep the 100 and just put the part in he said no he doesn't want to loose 140 dollars I replied but if u are the owner and are always busy u can afford to do that for the inconvenience but you are refusing to do so then I asked how much the part is he said 140.00 I the said I would cover half of that so he wouldn't be out everything he still refused so I called a few choice words and hung up so I called Maytag to file a complaint who I am on the phone with now. After talking to Maytag they agreed to cover the cost due to the huge inconvenience. I would honestly say if you live in the androscroggin area and maybe a bit beyond you may not want to get a maytag or whirlpool product just because of really bad contractor services which stinks because Maytag and whirlpool...

Sadly we didn't have the greatest experience with this company. Our TV needed to be repaired and the company, Hisense, scheduled to have these guys come out and fix it. They were scheduled, according to the Hisense employee to come out June 28. We called them at 3:30 after nobody had shown up yet and were told sometimes they're still doing repairs up till 9. Then never showed up that night and nobody called to say why. We assumed they'd be out the following day figuring they just got behind on the day before. We called them in the morning on the 29th and the man answering the phone answered it by saying "What?" very rudely. We were told someone would get back to us. That night we called Jay on his cell phone to see if he was coming or what was going on. He said he had a ton of repairs to do on fridges and would be out to see us Friday. He never showed up........We got ahold of Hisense and they've given our repair order to a different company. They said they're going to make a note of this incident and not do any more business with...