A&K Appliances — Local services in Lexington

We grabbed a fridge for the house. They were nice and prices were reasonable as the fridges actually looked pretty good. I gave a 4 star because they tried to get over on us with a few things. First, they were suppose to deliver the fridge on a certain day. So I called them in the midst of moving for some odd reason.. can’t remember.. but the guy exact words were “I was going to call you tomorrow evening (Thursday) to tell you we are closing early on Friday so we can’t deliver it during that time you requested.” I was fine with that.. I asked if they could deliver it early Friday morning then and he said no. The thing about that is that it was a holiday weekend so im not going 5 days without a fridge when I got things I’ve moved into my house that need the fridge. So we had to go pick this up which was a major inconvenience for us but we did not complain. So after getting home to connect the fridge and turning the water on we noticed water flowing all over our floors… I inspect the fridge and there’s something broken in the back.. LOOKS LIKE A MINOR FIX. So I call the guy and ask them about the warranty and told him it’s broken and we are just getting home to notice it. They tell us it’s not covered under warranty. My niceness was slowly deteriorating because 1. We just left y’all and 2. y’all loaded the truck for us so you know that it did not move and the fridge wasn’t facing nothing where that could break. Long story short, they actually got the guy to come out to fix it at no charge. In all honesty they are really nice people. It’s just the late notice of not delivering was a “no no”. I should’ve got a heads up prior to me calling and way before the day that it was suppose to...

100 percent recommend and we fell in love with the sweet guy that helped us out. Kevin! Even stayed just to talk after we purchased, hes great. We went today to look for a dryer (my 1500 dollar LG just stopped working out if no where). But needed something much cheaper than you can find at a retail store. Ended up purchasing a MATCHING washer and dryer SET for less than what you would pay for the same dryer alone at Lowes! It is scary seeing many of the poor reviews, but ny husband and I have faith in Kevin, the young man we had the pleasure of meeting today. He is very knowledgeable on the products and I believe in my heart if we do have any issues out of the set, he would make it right. They had many wonderful options but at the end of the day we decided to go with the set Kevin recommend. I have alot of unexpected medical expenses and a long road ahead health wise and there's no way we could have afforded a set like this without A and K. Thanks Kevin and i never thought Id say this.... but I can't wait to do some laundry! God...

THE ABSOLUTE WORST!!! I purchased a range from them which I paid in full and explained I would be picking up on a later date. When I came to pick up the range the man at the front desk explained, "Oh, we sold that to someone else who paid us more $$." My jaw hit the floor, did I hear you correctly? It wasn't theirs to sell. That's theft and is illegal. They never even called me to let me know. Then I had to deal with the owner (Hector Garcia) who was extremely difficult to refund my $. He was coming up with every excuse not to pay me. He questioned if I knew how to run a business, which is laughable considering they are double selling appliances and have the WORST CUSTOMER SERVICE! A red flag should have been their policy to not give refunds if there are issues with your purchase, only store credit. The store looks awful inside and out, and the employees are no better. Wouldn't expect to see them in business in 2 years. Deserve negative stars. AVOID...