Best Buy — Local services in Lexington

I purchased a laptop here for my son that he needed for college on tax-free weekend. The staff that was working in the electronic department were very helpful with the purchase that I made. I decided to actually buy an additional laptop for myself since the sale was so good.

Two weeks later I decided that I did not really need a laptop for myself spoke to customer service from the 1-800 number about returning the purchase they said just bring it in with the receipt and they would return it.

The next day I arrived to the store earlier than they opened waited a few minutes till they opened the doors the person that unlocked the doors never addressed all the customers that were waiting there with a good morning myself that has worked in retail before we're always taught to always address the customers in a friendly and professional way nevertheless I went to the customer service center to return the laptop.

I never took the laptop out of the box I never started it up it still had the original seal on it . I had the receipt I purchased this was on a gift card the customer service associate told me they were going to put the money back on the original gift card which is in the dump. I don't usually keep gift cards after using them when they have a zero balance on it.

I asked them if they could just return the money on my credit card or even cash they told me they could not do that.

I asked to speak to a supervisor. The supervisor confirmed that they could not do that while he was chewing gum in a unprofessional way as the other sales associate was drinking some kind of energy drink behind the counter. They gave me a store gift card to only be used at Best buy which we do not use very often at all I do not understand why they could not just put the money back on my credit card since the item was never used and I had the original receipt apparently it's their store policy I would not recommend the customer service staff being very professional or whoever is in charge of opening up the store but the electronic department was extremely helpful and I would have rated the store much higher if it wasn't for my bad experience returning our item and the unprofessional customer service staff / supervisor that...

Horrible customer service - ditto on the comment below that these guys do not answer their phone. Called for 1-1/2 hours today while I was at work - got someone in the Geek Squad department and came back a couple of times and then on hold for an eternity - no one picked up.

Bought a washer last weekend. Told the staff person when I bought the washer that I needed it delivered on Saturday morning due to prior commitments on Tuesday afternoon.

Then finally after 4 to 5 calls to the 888 number, I got the dimwit who was supposedly head of the delivery department on the phone and he told the delivery was Saturday afternoon because otherwise, it would mess up their driver's route. He then insinuated that I could always return the product and I told him that was probably a good idea and then he started going through some big process and I told him that I did not have time for that. I then decided to call back to see if they could deliver and I would leave the rental unit unlocked.

BUT GUESS WHAT - THEY DID NOT ANSWER THE PHONE - even after this dimwit told me he would check into that issue.

Finally again after several calls to the 888 #, getting someone off-shore, I finally got customer service with corporate. After being on the phone with her for a good 40+ miinutes (while driving between Aiken and Lexington), I told her that I was about to lose her (AT&T cell coverage on I-20 drops you) and asked her to shake out the details and get back to me.

Well - AN HOUR AND A HALF LATER and no return phone call!!

My rating - an ABSOLUTE ZERO - sales folks are OK - but their delivery and other customer service is in the DITCH

There should be a ZERO rating

Meant to note that I have been trying to get this matter resolved since 2 PM this afternoon - it is NOW 7 PM

Run fast and hard away from this store - I am a PLATINUM Best Buy customer - and this is the absolute WORST store in their chain.

As Warren Buffet so honestly surmises, when you walk into a store and you like what you see perhaps investing in the company may be a good move. I am going to take that advice in the opposite direction and sale the stock short - with this type of customer service, they are soon going to go the way of...

After a TERRIBLE EXPERIENCE at the Best Buy on Two Notch (where I also left a review), I was redirected to the Lexington store, where I had yet another HORRIBLE EXPERIENCE.

I had already spent almost two hours at the previous store, so I made sure to confirm that Lexington had the screen in stock for my iPhone 15 repair. On Saturday, October 19, I visited Lexington, and after explaining my situation, they assured me that they had the screen available. They also apologized for the inconvenience, stating that I should have received a call to confirm the repair, as the technician only works Monday through Friday. They scheduled my appointment for the third time on Monday, October 21, at 5:40 PM.

On Sunday, I received two calls confirming that they indeed had the screen and that my repair was scheduled. I also received text messages on Monday confirming my appointment.

However, when I arrived on Monday, I was shocked to find out that they did NOT have the screen available for repair. I insisted that this was impossible, as they had repeatedly confirmed its availability. Frustrated, I asked to speak with the manager. Although she wore a mask, her dismissive tone was clear as she told me there was nothing she could do and that it wasn’t her fault they didn’t have the part. I mentioned I had the exact time of the call and could verify who contacted me, but she continued to mock my concerns, saying there was nothing she could do.

What’s the point of so many confirmations and a scheduled appointment if, in the end, you just...