Lane Bryant — Local services in Lexington

It gets 2 stars for the clothes selection only. The customer service is just appalling. I am really annoyed by the fact that I went in for some bras at 7:30p.m. and just getting out one hour later. One of the associates asked me if everything was ok 2 minutes after I walked in the door. I told her that I wanted to get fitted and she said, "I will be right with you." Fast forward 45 minutes she still hadn't helped me nor did she ask someone else to. Another associate asked me from behind the counter if I was ready (to check out) since I was just standing there waiting for the other girl. I told her I was actually waiting to get fitted. She said something into her headset, walked to the fitting room and then waved at me to come over like if I were a pet! She fitted me, I tried on some bras (two different time), I chose the ones I needed and proceeded to check out (all within 15 minutes). This was the worst experience I have ever received at...

I usually love this store. It has great selection and is in a very convenient location. However, my experience today was very negative. I ran in quickly to grab a couple of sports bras (they’re the only ones who carry my favorites), and I planned to be in and out fairly quickly since I wasn’t browsing. I went to check out and no one was at the counter or on the floor. I waited and the younger employee (blonde ponytail) walked out and started milling about the floor. I waited 10 minutes with her just walking around, then she said “Someone will be with you shortly.” She came over a few minutes later and was incredibly rude - seemed annoyed with me, laid my rewards info on the counter instead of handing it to me, made a scoffing noise as I walked away, overall just seemed very bothered to have to help me. I’ve received similar treatment at other stores, but I’ve never been treated this way here and am incredibly...

Absolutely LOVED my experience here today! It was my first time ever going into a Lane Bryant and I will forever be going here. Savannah and one other lady (so sorry I didn't catch her name!) were amazing at helping me find the perfect bra. I measured myself over and over before coming in and couldn't believe the size I was getting. Due to my shape I ended up getting a bra 2 cup sizes smaller than what I was measuring and it is PERFECT. Bra shopping for me normally ends with me being frustrated, defeated, and occasionally in tears, not here though! They made bra shopping a delight which I did not think was possible! I can't wait to go back for more bras and to look at their clothes. A million stars to them! Thank you so much for this amazing experience. I will be telling...