We have decorated our home room by room with quality furniture and decor from Ethan Allen. Not only is the staff at the design center at Hamburg pavilion in Lexington, KY friendly and knowledgeable, but they are also kind and patient. I am color blind, so decorating a room is stressful for me. With the help of the designers, I have been able to identify my aesthetic and not only pick pieces that work for each room but that also speak to one another from room to room. Most recently Lauren helped me re-design my guest room. She literally helped me put together a vignette on site so I could see everything together and try different patterns, colors, and textures. She was excited to come up with and edit a design, and which helped me to enjoy the process rather than stress over it. She was even able to build that design using some of the items I already had rather than trying to persuade me to just buy everything new. She really made the design experience fun and I felt confident and pleased with our final choices. In addition to great designers, EA also has a professional and considerate delivery staff, which most recently included Jorge and Manuel. They let me know when they were about an hour away and when they arrived they introduced themselves and even removed their shoes at the front door. They assembled everything quickly and disposed of all the wrappings with no mess left behind. They also kept the front door closed when not actively unloading and helped me keep an eye out just in case one of my cats tried to get out. Unfortunately, one of the bags had been torn during shipping and the pillow inside was stained. They handled the situation responsibly, taking photos and marking that the item was damaged on the delivery paperwork. They also told me to contact the store to let them know what happened and they would get a new pillow on order. I contacted Lauren and she got it reordered that same day. They also have great financing options available so if you are looking to buy new furniture or re-design a room, I would highly recommend Ethan Allen at Hamburg Pavilion in...
Read moreNine years ago I bought two Cheshire sofas with slipcovers from Ethan Allen. Two kids and one dog later the slipcovers desperately need to be replaced. I called Ethan Allen only to discover that the sofas have been discontinued and, hence, the slipcovers too. Normally that would be the end of the story, but I was lucky enough to be talking to Lauren Young, Ethan Allen’s interior designer. Lauren went the extra mile to see if it was possible to get slipcovers made or if somewhere there may be a surplus of them. Even though the news was disappointing she followed up with me. In my experience it is rare for someone to offer go the extra mile much less do it. If you are looking for an interior designer who will go the extra mile for you, even if they have nothing to gain, Lauren Young at Ethan Allen in Lexington, Kentucky is your person! Thank you, Lauren,...
Read moreI recently just bought a home and was looking for a living room and eat in kitchen that would be both comfortable and inspiring. I also wanted something that would be a good balance between masculine and eclectic. The wonderful design ideas and options presented to to me, showed that Porscha really listened to what I wanted. Throughout the process, not only was I ecstatic with the actual design work, but I also appreciated her approach to customer service and client communication. I could not be more pleased with my amazing new living room and eat in kitchen. If you're needing any type of design services I wouldn't go to anyone else except...
Read more