GameStop — Local services in Lexington

I understand gamestops are typically small, but this one is TINY. A very low selection, staff appears to do the bare minimum of cleaning, staff (working at the time, unsure of other staff) greeted us in a very "I don't want to be here" way, and then proceeded to ignore us. I mean we know the feeling of working retail, but I would've preferred NO greeting to what was offered. The store was so small and absolutely packed (staff allowed a family of 6 to come in after us, despite the sign only allowing 4 in store at a time). Even beyond covid standards, due to the small space we felt crammed in like sardines. Stayed for a total of 5 minutes tops, then decided to leave without buying anything due to the atmosphere. Not a terrible store in general with what its been given, but there are much better...

Purchased a used controller. With the price being $77 and paying a warranty fee I figured after they took my name and number down that they’d keep that information so I blindly threw the receipt away before trying out the controller(trusting game stop). After several tries the controller would NOT connect to the ps4, and after several attempts with a separate cord we realized the issue was simply the controller. Upon trying to resolve this by trading in the controller game stop refused to trade in. You have to wonder if they are so strict on return items why don’t they test their own items before shelving them !? Next time you shop here make sure to check your device before throwing away receipts because the word of there employees...

A very weird experience to say the least. I took my Xbox to return in. Xbox was in great condition, but for some reason one of the employees (taller black guy with glasses) who was rude from the beginning of me entering the store btw. He refused to take my Xbox series X and his reasoning was he said it was bug infested? I was honestly confused so I took it to another game stop right after and at this new store they took the Xbox and were very polite in doing so. I told them about my other experience just before and they were just as confused as me and guessed that this employee didn’t want to deal with the process of returning the Xbox. Not sure what that employees deal was but beware of him at this location if...