Pal Optical — Local services in Lexington

Reasonably priced exams and the optometrists here are generally great at their jobs. I've been going to Dr. Klecker since I was a kid.

This visit I was really disappointed, though. I asked for my pd measurement from Dr. Robbins and she referred me to the eye glass side to have the measurement taken, saying "I'm really not very good at it, you should go next door". Well, I went next door to have them tell me it would be $25 to get the measurement taken. I paid for an eye exam and asked for the measurement during my exam. I don't feel I should have to pay an additional fee if I asked for the measurement during my annual exam. Very disappointed. Even though I have been seeing Dr. Klecker for over 20 years, I'm now considering leaving the practice because of this visit. I understand that the action was intended to help maintain the eye glass side of the practice, as the pd measurement allows individuals to order glasses online, but the excuse and then the rudeness of the technician next door as she told me it would be $25 even though Dr. Robbins referred me over was just unacceptable.

I may call after the fourth of July holiday and see if I can have the measurement taken at the dr. Side after the holiday. I was too embarrassed and frustrated about the situation to approach Dr. Robbins when this...

Would give 0 stars if possible for vision center where I had picked out my frames and had glasses made. I have used Dr. Klecker on and off over 2 decades. He’s a good optometrist. So star goes to him. The uneducated help took 5 try’s in the span of 3 months to get prescription right and eventually I had to go to a different place. Dr. Klecker’s prescription was right. They new lense center got it right first try. I liked the frames so kept them. They cracked and were still under warranty, I had to take them back to Pal Optical and the could not find a replacement frame to fit the lenses. I was there 2 times at their request to try and fit the lenses to a different frame in stock. However they were not at all like the original. They were going to order similar frames and call when they were in. 3 weeks later, nothing. They wanted me to come in once again to measure the frames and lenses. I asked why they didn’t have that already since they made them originally. The size or prescription never changed. They put me on hold to look and never came back! I’m done with their nonsense! Take away….use Dr. Klecker, take...

My initial visit was great! The problem was when I came to pick up my glasses. The first thing Sherry kept me waiting about thirty minutes. I also was leaving a pair of glasses to be fitted with frames. Upon check out Sherry fumbled around and could not process my card. My card did not go through. The receipt said denied. I Sherry said my card would not go trough because it was denied.I explained to Sherry that couldn't be right because the card has a zero balance. Finally she looked again and the printed on the receipt code error. I left my glasses and was told that someone would call me in the morning. No one ever called. So I called and explained the situation and the young lady told me to call during the day and speak with Linda. I The young lady asked me to in. I tried to tell her again that Sherry said that I would not have to come. The young told me," I'm trying to tell you what to do but you keep repeating yourself. I told her that I was repeating myself because she won't allow me to speak. This young...