Walgreens — Local services in Liberty

Well today at the Liberty location on Kansas store #04439, I had the worst customer service ever..I have been patronizing this establishment since 2019 and I shopped here 3 to 5 times a week mostly...I handled the cashier's Carrie Lee my money and held my hand out for my change and she put it on the counter like she didn't see my hand. I looked over that one but she did it again and put all of my money lined up on the counter. I stated that I put my money in your hand and I need you to put it back in my money. It was so embarrassing that she did. The lady behind me stated that it was about respect to the cashier and she acted like that wasn't what she was going to give me. I asked for the manager and when he arrived, I explained to him and he seemed to not care at all. So I asked for a refund. After, I received my refund I told him I wanted my items but not with the disrespect she was giving. I was so shocked and I am going to wait until I talk to someone who hopefully will call me back about her position there before I transfer all my prescriptions and go where I feel valued and appreciated at for patronizing this establishment. Walgreens this was a total let down on Carrie Lee branding for your store at this location. I really hope no one else goes through this while several others were in line behind me . SHE DOES NOT BELONG NO WHERE NEAR YOUR BRAND!!!???... SHE NEEDS TO BE FIRED PERIOD!!!... I made a complaint about this with the number on the back of the receipt so hopefully two days someone who knows this wasn't right can explain if this is their policy and training procedures. I never saw no cashier just put your money on the counter while your hand out to receive it instead. I was given service in a very nasty attitude and disgraceful act instead. This must be condemned not the new...

I am a regular customer of this store. Oftentimes, the service is fairly slow as many of its customers realize that the store is understaffed. However, what happened to me today was a shocker. I just wonder why I was treated that way.

I arrived at 1:00pm for an appointment today at 1:20pm. I waited in line for almost 50 minutes to get to my turn to talk to the pharmacist (I assumed). I said I had an appointment at 1:20pm. Without asking me what I had an appointment for, she assumed that I had a covid shot appointment (I realized after that). So she immediately told me that she was behind her work and she already had 4 shots before me. I completely understood. She told me to walk around, shop or sit somewhere to wait without checking me in. I had to run around to find another staff to talk to as she continued working on her things without looking at me. Eventually I found and talked to one employee and she brought my question and concern to the pharmacist. Finally, they decided to check me in. It was 2:15pm.

My first takeaway from this incident is that in general, Walgreens or at least this store let its customers book an appointment but there is a real chance that the appointment would not be honored. Second, there is a real chance that certain customers like me may not be welcome here with a service request.

I left the store, feeling so sad and discouraged to come back to this store again,...

I don't recommend this pharmacy as a last resort. I just had emergency surgery for a ruptured ectopic pregnancy and my boyfriend went to go pick up the meds THAT I GOT NOTIFICATION WERE READY and when he got there they gave him a hard time saying that one of the scripts was not sent over when we had paperwork with us that said otherwise. Then, when we had called earlier they said that 2 we're not being covered by the insurance and we would need to either wait or pay out of pocket so we chose out of pocket because I need them ASAP. Well those meds weren't ready (even with the ready notification already sent) and they REFUSED to fill them for him, saying that they needed DOCTOR approval even though these weren't sent directly from my doc.....so we call my doc and tell her and she calls them and tries to get it straight. Well the woman in the pharmacy calls me after that and tells me basically that I am wrong and they will fill the unauthorized script and never refused to fill it and if we want it we will need to pay out of pocket.......we already told them that was the plan and to fill it way earlier so idk where THEIR miscommunication came from....possibly the fact that when you call the store you're actually calling a call center with no connection to the actual store. SMFH get it...