CVS — Local services in Littleton

My close friend and I were looking for a solution for constipation pain , then while seeking help from a worker there - it turned to a rude interaction that was unwarranted . The “employee” we asked , lucky to have come across someone to help . “Excuse us do you know a fast acting laxative that can help with constipation , I’m in pain.” - Her only response was Dulcolax as she said many people have bought that brand . We pointed out that we needed the fast acting one because the pill had stated - works as fast as 6-12 hours but we also seen the same brand that stated (suppository) works as fast as 30 minutes . As we were pointing out the difference looking for help , she seemed to have taken offense to our pointing out that her option wasn’t to fasting acting . We turn to ask another question in regard to the laxatives and she was already walking away down the aisle . As we were still there left dumbfounded that she just walked away - we were taking amongst ourselves , she comes out of nowhere, while walking by says “ I did help you .” Like .. woah chill Karen inside thought In any customer service perception - the customer is your business and you should want to help . Maybe could’ve directed to the pharmacist for assistance but for someone coming out of town or anyone that seems rude Jessica . We go out of our own discretion to the pharmacist to ask then she goes over to the pharmacist and whispers something in her ear very blatant, then walks off . We then ask the pharmacist the same question about the laxative (We already had Miralax and Dulcolax in hand - Thank google and pretty blonde hair customer for recommending) the pharmacist confirmed our choices . We then went to purchase the items and look who it is . Name tag * thank you - Jessica , Operations manager . Well not operating up to the standard of management. We held our tongue and waited . After Jessica was done with a customer … we were next dun dun dun . She turned her back , then proceeded to fumble with a photo order with a silent 30 seconds and Jess’s said “he will help you when he done , you get what you give”. Directing us to the next cashier . Way to take the higher road but when people are wrong they tend to deflect . We pointed out that she was rude in her nature because here is a man in pain and looking to leave and relief it quickly then she denies her assistance in cashing him out .. but wait it gets better . We cash out our first purchase with Cashier S who was very polite , because being rude with a customer will get you reviewed , point. We were just completed with Cashier S and forgot prune juice . So we went back to look and with the lack of other employees while looking we bypassed the rudeness and ask Jessica who was in the aisle . Not to stir the pot but just so we can quickly get out of there . She couldn’t mess that up lol . As we picked out the item we went to the check out were she was kind enough to check us out .. so we thought . She continued to persist that she did help and then proceeded to state that she wasn’t a pharmacist. Stirring the pot . Word of advice in the customer service industry . Let it go . Customer is always right even if not just let it be - we were just right in the fact that she did not help . End of story . Time to put product to work . ⭐️⭐️⭐️⭐️⭐️ Rating for Cashier S...

I initially rated this establishment 4 stars, but I am now compelled to change my review to 2 stars. The reason for this change is due to a recent incident where I was asked to loudly state my first name, last name, and full date of birth. While I understand the necessity of this information for processing what I need, the manner in which it was requested was inappropriate and uncomfortable.

I have observed that other customers are not subjected to this loud disclosure, which makes me feel singled out and objectified. I believe that if such sensitive information is required, there are more discreet and respectful ways to obtain it, such as asking me to write it down or handing over my ID. Loudly asking for personal health information in a public setting may violate HIPAA regulations, which are designed to protect patient privacy. According to HIPAA, covered entities must implement reasonable safeguards to protect the privacy of patient information, including ensuring conversations about personal health information are conducted in a manner that limits incidental disclosures (45 CFR § 164.530(c)).

When I voiced my objection to this loud disclosure, I was met with resistance and they refused to serve me. This poor handling of sensitive information is unacceptable.

Notably, their behavior significantly changed when I returned prepared to document the interaction. The staff was more professional and discreet compared to my prior experience, which only highlights that they are capable of better service but choose not to provide it consistently.

While I appreciate the work they do, this experience has left me with a negative impression, leading to my 2-star rating. However, I am open to changing my mind if there is a genuine effort towards fairness and improvement.

Old Review: I think, and I believe the pharmacist are wonderful, and they are trying their best to help the subscriber. The only issue is that there could be a disconnect which causes delay. I have to figure out what to do on my own, but they could not help me or give an action item on how to...

I want to share my bad experience with CVS store located in Littleton MA. It was very surprising to have such rude and extremely low customer service experience during my visit today in the face of the store manager Patricia. It is very disappointing to be in such unproffecional not qualified management environment and deal with someone who is not willing to help when I had issue with CVS automated check out system. It appears that Patricia does have a very limited understanding of how to manage and deal with issues related to system imperfection when the system doesn't work correctly and overcharges CVS customers. Additionally, Patricia was so rude to even ask a question if I want to pay after finding out that the original auto check system overcharged me by 50% more compared to the final price that was calculated after entered manually. In such situation where the customer gets overcharged (equal to steal) by the auto check system I will expect to receive an apology from the store manager for my patience, time and being a CVS customer instead of being treated with such bad behavior from CVS store...