Le Creuset Outlet Store — Local services in Livermore

My recent visit to this store turned into an incredibly distressing ordeal, thanks to the store manager, Diana, and her outrageous scene-making. I feel compelled to share my negative experience to shed light on her unacceptable behavior and discourage others from enduring such treatment.

Upon encountering an issue, I approached Diana seeking assistance, expecting her to handle the situation professionally. However, instead of addressing the matter discreetly and respectfully, she escalated it by making a scene that drew unnecessary attention from other customers.

Diana's decision to create a spectacle in front of others was both humiliating and disruptive. Her exaggerated gestures, loud voice, and unprofessional conduct were completely uncalled for. I felt targeted and exposed, as if my concerns were not worthy of private and respectful resolution.

The scene she made not only caused immense discomfort for me but also disrupted the shopping experience of other customers who were unfortunate witnesses to her inappropriate behavior. It is disheartening that a store manager, who should be setting a positive example, resorted to such unprofessional conduct.

I strongly advise potential customers to think twice before patronizing la cruset store. Diana's scene-making reflects poorly on the store's reputation and creates an unwelcoming atmosphere. No customer should have to endure such a public display of unprofessionalism, and there are plenty of other establishments where customers are treated with dignity and respect.

I sincerely hope that ama Cruset takes immediate action to address this issue, ensuring that incidents like these do not repeat in the future. Every customer deserves to be treated with courtesy and to have their concerns addressed in a professional and...

Updated my review to reflect that I do not have a way to contact you: I’m not putting my personal contact information here.

Terrible return policy - not the same as store - they don’t tell customers . My product was damaged and I noticed the day I bought it. They won’t return because it was ‘washed’ which means it was used . The label says wash before use so how does that mean it’s been used? It’s not sellable because it’s damaged enamel on the outside of the metal, basically like touching broken glass it is a hazard. I always get LC Items and this was for my birthday. Buyer beware. You can find deals other places with better policies. I have 3 LC cast iron pans, 3 baking dishes and other pans, dish sets, and more. Never had a problem...

I didn’t have a good experience at this location. I shopped at Gilroy before and they have much better service. I shopped during the FTT event, which was very busy. I understand that, but they had plenty of staff. One of the staff was not helpful. I asked her if she has something in stock, she immediately said no. She didn’t even look at the back or double check for me. My friend who came later and asked another staff and was able to get the item I wanted earlier. The other staff was willing to look in the back and checked that there was another one available. The point is the staff that helped me didn’t even bother to help me. She was unwelcoming and unwilling to help me. Very disappointed with the...