Ethan Allen — Local services in Lombard

I'm a long time Ethan Allen customer originally worked with Sue Sellers from the Skokie location for over 20 years. Sue furnished my home when I was married my sister-in-law's home my mother-in-law's home my parents home. Sue started the process last year helping me furnish my new home Sue did an incredible job. Unfortunately Sue retired before we were able to finish. That's when the collaboration started Sue help me connect with multiple Ethan Allen Designer's who helped me finish my home, but not with just custom brand new furniture, they helped me with my budget and looked at some of the clearance items, I'm so proud of my home. These designers from different locations worked together to help me, Maria Louise Smith ( Skokie, IL Store ) Dana Filzone & Maggie Heames ( Lombard IL Store ) Pam Carron ( Naperville Store ). Thank you everyone I'm proud to be an Ethan Allen customer I recommended your company to all of my friends and colleagues, and I share the name of these incredible designers with everyone. Thank you Ethan Allen for helping me though a very difficult time in my life and giving me a place...

3/1/2022 I give this store zero 0 stars. You would think if you put down a deposit of thousands of dollars for furniture that you have to order and will pay thousands more that may be there would be good customer service. But no, zip, zero, customer service. I ordered in September 2021. I was told that due to supply issues would not receive until January 26, 2022. I understand and I waited. january 26 and did not hear a word. Not a call, text, or email. I waited a couple weeks and called. Told should be here end of February. On said date, no communication again. Called again and now not until April! Do I wonder if there will be any communication in the coming months?

So, I wonder is the lack of customer service due to the fact I am a woman who makes a good salary, or the fact I am a woman of color or that I am an ethnic minority?

BUYER BEWARE!!! THIS IS A NO GO!! They made me give one star. I found other reviews posted in Yelp that have the same experience of bad...

Beware of the store in Lombard and the manager Paris! The delivery date is off by weeks and the delivery time will also be the latest. Instead of having it kept at the store like I asked because the date was even over the time that they said initially told me, the manager said they will charge me even more because they would have my bed go back to the original place and that I signed a contract (I never signed for a later delivery date than the initial delivery date). This manager, Paris, whose resolution was to contact my lawyer because I won’t get my delivery money back even if it’s their fault was rude and has no sense of customer service training at all. Who hired her I don’t know. I called the customer service and the Naperville store. They were better help of escalating...