CHRISTUS Good Shepherd Medical Center - Longview — Local services in Longview

It hurts me to provide feedback on my experience here because when you think of doctors and nurses you feel like you should get top of the line respect and care, that is not the case here. My father was hospitalized during covid pandemic so it was very hard to be bedside during this time which we(my family) had to rely on calling and getting updates around the clock as he suffered from a known disease. From day one I knew this experience was not going to be great as the nurses immediately were incompetent to provide updates, no one person was on the same communication scale. He was then moved to ICU floor where I experienced a phone call with Sihan, Susan, and charge nurse Trisha. Susan would not give me information about visitation as my father was end of life, she bluntly lied to her charge nurse and stated she told me she wouldn’t be the one to set that appointment when clearly had me waiting around on the phone waiting for a return call from her, I gave her my name and she called me “girl” I even repeated my name several times and advised her unprofessionalism, she talked over me and rushed me off of the phone. I later spoke with Trisha the charge nurse on the ICU floor who told me information about my father was irrelevant. This made me so upset to where I contacted a family member to handle the escalation because I was too emotional. I spoke with Sihanouk to provide lunch for the floor one afternoon and just felt uneasy with information she was giving until I acknowledged that I wanted to make the lunch as seamless as possible and she wasn’t being helpful. I later contacted the house supervisor the next day and spoke with Chris Crowley, I explained what I was trying to do(visit my father as he was end of life) and explained my experience with the said nurses, she stated she would type up a “complaint” I advised that I would like to speak to someone above her as well due to the fact that I was not getting correct info and or different information anytime I call, she stated she would have the ICU Director call me back we’ll that never happened. Needless to say my father passed away that same day, I didn’t get a chance to see him nor touch him or allowed him to hear my voice until I seen him in a casket last Saturday. This was the toughest I had to deal with in a death as I am his youngest daughter and the issues I was placed in when dealing with these women were the worst. No one should ever have to deal with the unprofessionalism in a hospital or to be treated the way these women treated me. As a lawyer, I have the means to get in front of the right people and I will not allow this to...

On the 10th when I went to the ER for the 2nd time in 5 days. The first time I was told to go by PCP to go to the ER. Because of aneurism behind my left knee. On the 5th they did a CT of body and saw the aneurism, I was sent home and told if the pain got worse to come back to the ER. On the 10th I did come back to the ER. Checked in and given my wrist band then called to this little room where they took my BP and O2 SAT. lady from admitting come in and I singed all the paperwork. At that time the DR stuck his head in and told me his name and he would be looking after me he left and I never saw him again. The RN come back in at just before 4AM took blood form then tell 6AM I did not see anyone no one checked if I was ok or dead. But by this time I was not a happy camper and I ask to see someone from the admin office was told no one was there and the shift supper was not able to see me. I said ok that I would call the admin office from home. My self and my uncle walked out. I will now show you what they put in my chart notes as saying that I refused to sign some paper work and that I did not seam to have anything wrong with my leg. Diamond, Christopher, MD 04/10/22 0730

ED Notes Nurse Abigail at 4/10/2022 5:49 AM Pt angry with staff becoming aggressive and loud. Pt states "No one has been in here to check on me in 2 hours. I demanded to speak with an administrator and youre not one." This RN informed pt that the house supervisor is in the building but not the unit at this time. This RN explained to the pt that all he needed was a CT scan however the staff has been with critical patients and that the CT table has been occupied. This RN offered to speak with MD and CT to see how much longer it would be before the pts scan. Pt continued to become verbally aggressive with this RN because he is mad that no one had been in the room to check on him. This RN continued to apologize and explain that there were multiple emergent situations that the staff were busy involved in. Pt then stood up and left and stated "I will be calling your administrator when I get home."

Pt ambulated out of the ED without assistance. Steady gait. AOx4. No obvious signs of distress noted. Dr Diamond and charge nurse aware. Pt refusing to sign AMA paperwork.

Hawthorne, Abigail S, RN 04/10/22 0554

ED Triage Notes Nurse Allanjay at 4/10/2022 3:23 AM Patient came in the ER due to leg pain, said he had aneurysm on the left knee, told that if symptoms get worse...

I am in my hospital bed as at GSMC as I'm writing this. This is the worst experience I have ever had in a hospital. I've been here for about 36 hours. I was crushed between 2 vehicles by my legs and came in to the ER on 10/14/2016. From the get-go I have had to constantly ask for the basic things to be comfortable and I'm in A LOT of pain!!! I've been begging for more pain meds because all they will give me is Tylenol 4 with Codien. I finally got them to give me some more Morphine but it wears off within an hour or so. They were giving me enough to relieve the pain in ER but once I got out of surgery for a broken leg, I have been in constant and excruciating pain and all they say is "It's normal. you had a really bad injury. This is all we can give you." It just doesn't make sense. Any other time I've been injured or had to go to the hospital at other places, I never had to ask more than once and they would give me as much as I needed to alleviate the pain. It seems like GSMC people think I'm a drug addict or something!! I can assure anybody reading this, I am no drug addict. I am writing this at 130am because I have been in so much pain, I can't sleep. I begged and pleaded with my nurse, nearly in tears, and she finally contacted the doctor to give me some muscle relaxers as my body has been slowly getting more and more sore and painful, because of the trauma from the accident. This is worker's comp because it happened at work but I have medical insurance through my employer. It's not like I just came in off the street asking for some drugs! The Doctor in charge of my treatment was trying to send me home on Friday night!! I thought surely I need to be in a place where I can get medical attention when needed, for AT LEAST a day or 2. I feel like they've been trying to get me out of here at every opportunity. This is ridiculous. I will never come back here again. At Regional, they seem to care about your suffering and want to help relieve your pain. I have not felt that way AT ALL since being in the care of Good Shepherd. On a side note, I want to say that the nurses and other staff have been really good. I know they have rules to follow and Big Brother(hospital administration) is watching them. This review is directed to my doctor and the powers that be. Do not come to this hospital if you want to be helped with your pain and not have to beg for...