James Avery Artisan Jewelry — Local services in Longview

If I could give 0 I would. The last time I stepped foot in the location by target I didn’t get greeted, the associate assisting me kept making remarks about she should’ve gone home already. Another lady came to take over and she said she had it and I would be her last before clocking out. I wish she would’ve gone home because the WHOLE transaction was humiliating and her comments didn’t stop about she was late going home. Mind you this was at the pick up part. The dropping off was worse. I ordered the ring online first. The ring was with me a week before I took it back to the store to get resized not returned. It was an issue because they didn’t want to take it since it was engraved. They criticized the font I chose because they couldn’t read it. They criticized the way I chose mm/dd/yy because they didn’t like the slash and wanted to change it to mm.dd.yy so we felt forced to change it to mm-dd-yy to stop them from continuing criticism . My husband saw how embarrassed I was getting and said he only wanted it resized but loved how it looked. They continued to make comments about “we don’t EVER get gold rings in here” really loud for everyone to hear. This was just the wedding band. I also tried to leave my gold heart earring studs to get cleaned and they made me wait for them bc they didnt want to keep gold overnight when I’ve cleaned these same pair multiple times and it has never been an issue to pick up the next day. Waited for them and all for the earrings to literally have gunk on them without need to pick up and inspect. There were comments made about a mom’s day charm from the year before being returned as a duplicate because it was from the year before and it “didnt even look the same material” comments made to another associate. I couldn’t even be offered a bag or box to place my items in to leave. Needless to say I was beyond embarrassed, cried in my car while I waited on the earrings and since then have driven to Tyler or the location in the mall instead. Individually and as a family we used to shop here so much and spent good money for these items since we prefer gold or diamonds. Please do better with your associates. I was shocked to received this treatment at a place I’ve been in multiple times before and was treated with decency. Besides that, the wedding band was beautiful and once the size 13 came it, fit...

To be honest if I could give half a star I would. I went to have my bracelet repaired, I was informed that there wasn’t a fee for either location. Once I got to this location the representative saw me walk in the store, made eye contact with me and didn’t speak AT ALL. I walked to another representative and the first one conveniently walked to the same area and tried to tell me that there is now a fee to fix my bracelet. She was extremely rude and unprofessional, it almost felt like I was...

I was so impressed with the customer service at the Longview James Avery. I was greeted as soon as I walked in and was asked what they could do for me. I needed to drop off my retired pendant that needed a major cleaning and Holly was very helpful. Olivia, the associate doing the cleaning, did an amazing job on my pieces, the looked brand new! I am so excited I can enjoy my...