US Nails — Local services in Longview

I have been going to USA Nails in Longview, Wa for 6 years now. I actually drive from St Helens, Oregon for their services as I have not been able to find the same quality and service in my local area. The last year Ken has been doing my manicures, and I love how he knows exactly what I like as far as length, and design of my nails. I like to get unique designs and colors when I can. Everyone in the shop is very professional and friendly. The Owner is amazing and makes you feel welcomed. I have seen a few comments on here about bad customer service and staff. I want to make sure that folks get a true picture from a by-standards view of how a situation like that may happen. Today I observed a situation where a woman was getting a pedicure and it started out weird on her end to begin with, the owner could see she felt uneasy as it was a male technician who was working on her feet. The owner asked her if she wished another technician and she declined. The technician was asking her if she had any ingrown toenails he needed to worry about for her and she reacted very rudely to him and responded with, you should know, this is what you do for a job. Unfortunately the situation escalated and the customer was very rude and degrading to the technician down to the fact where she stated only woman should be doing that type of job not men. She left, and did leave some money after they said no need to pay. This was after a general question for something the technician would need to look for and fix if was hurting the client if not then there would not be a need. Just like a dr right, he can’t feel her pain. I know there was obviously much more going on with the customer for this to happen, other customers came to the defense of the nail tech and salon owner due to the rudeness of the customer.

I have seen over the years a few customers come in a treat these wonderful people in a rude way and make a small situation into a nightmare that can be fixed. There are not very many service oriented businesses around these days which want to make sure things are done right. So if you have not tried USA nails yet, give them a try, I am telling you, I am a very picky and particular person and I love them. And give a great tip, these folks work really hard all day long to make us look amazing and want to make sure we are happy, and when you see a bad review, think about the other side of the story and what really happened. I bet there is more to the story than what was written.

Thank you USA Nails for being my go to place for the last 6 years. I am so sorry today happened, Lee is amazing and he should not have been spoken to in that manner. Thank you all for providing the services you do for us who need our Nails and...

We were visiting Longview and wanted to get pedicures. We walked in and they assured us that they could get us in with in just a few minutes which they did. As we were waiting for our chairs I watched as they so-called clean the basin. I saw the woman squirt a tiny bit of dial soap on a little scrub brush and then swirled that around the bit Basin then rinsed it. Then they went through the basic routine of welcoming us asking us if we wanted the extra massage for $15, a wax treatment, a manicure, and for $5 she would remove the calluses on my feet. Which I did take advantage of, then the woman put the product on my foot to soften the calluses and wrapped in foil which was all fine and dandy, but when she went to the back of the store to bring out a scraper she simply laid it on the floor next to the finer scraper that she had pulled out before. I was shocked to see that she placed the Clippers, the cuticle pusher, and the trimmers right back into her little plastic container in her tote. I did not see any of the ladies take their trimming tools to the back to clean. They just keep them in their totes and use them over and over. She went through the process of finishing the pedicure painting my nails which look okay. The towels that she wrapped my legs in after the massage we're gray in color and did not smell clean at all. After she was all done she encouraged me to walk over to them nail drying light but barefoot! The callus removing lotion was really slippery and I almost slipped and fell on my fanny. And frankly at gross me out to be walking on the floor where people come in from the sidewalk with their shoes on.

Overall I would never go back to this place. They are super busy have 12 to 14 chairs for nails and pedicures they are not very professionally dressed, they talk amongst themselves and do not interact much with the clients. There is a ton of room for improvement with their cleaning and sanitary standards, as well as...

There was 2 amazing guys who salvaged our experience Kim and idk who the other guy was. Younger. However my friend took me to get my nails done and the job was so so so sloppy. Hers were so thick and boxy. Mine were supposed to be almond shaped and they were filed down too short for the shape and they were just rounded tipped. Both were extremely thick and not in line with our nail beds. I have 2 crooked nails. I myself have issues with anxiety and didn’t say much when mine were done however my friend stood up and said they need to be fixed or we wouldn’t pay. That we would rather them take it off and we go somewhere else. The manager I assume stood up and started being scary aggressive and disrespectful. Saying they look good and that we can’t leave without paying. Now we aren’t the type to ever do this, but they were terrible nails and it’s $90. It could be way better done anyplace else. Kim fixed her nails and helped shape mine better, told us to call him directly for appointments from now on. The entire rest of the time the manager just glared at us. I’ve never had such a weird experience. That night I noticed my nail polish bubbling up like a blister. Sure enough, 4 of my nails “popped” with wet nail polish seeping out because the top layer was dry but the under layers weren’t. On both hands. I ripped off all my nails on day 3. I’ve never felt so insecure about my nails and I must say after not getting my nails done for 4 years, I won’t be getting them done again anywhere...