Publix Pharmacy at Lake Mary Collection — Local services in Longwood

Morgan Robinson, the pharmacist rudely, refused to fill my prescription.

For 2 days, I had been contacted by this pharmacy about my pain medication(the lowest dosage). I was told the Rx was faxed and they don't accept it. I was told the Rx could not be called in by the ordering doctor. She told me over the phone that I could walk the paper Rx in.

She knew my info as I was quoted the self pay price as I'm uninsured. She had my info on where I lived and where the Rx came in from.

She made me take the 45-minute drive there, in rush hour traffic just to rudely refuse filling my Rx because I don't live in Lake Mary. (Info she could have mentioned on day ONE).

I told her the local pharmacy said that medication is on back order and has been since October last year. I asked her to call the local pharmacy to see if it was in stock. To which she LIED claiming publix policy wouldn't allow this.

I called and confirmed with publix Corporate's office that 1. YES, she could have filled my prescription. 2. YES, she could have called their sister pharmacy. I told them I wanted to file a complaint against her as she discriminated against me. I will be pursuing this complaint with the board, AHCA, and whoever else needs to be made aware of her unethical behaviour.

I struggle with 2 bone disorders on top of having 2 herniated disc and other pain causing conditions. I was physically struggling to stand while this individual exercised her authority to not help me. She is on a power trip and doesn't belong in this field. She showed zero empathy for my pleas and expressed zero care that I had been struggling to get my medication. Had she checked my "NARC" score on EFORCE, she would have seen that it is really low, and I really haven't had this Rx filled in a long time. But this idiot could care less. I don't understand why publix employs such animals. But I will pursue this mistreatment as far as legally possible. I am not an addict. This is NOT how you treat patients. I run 3 medical practices and will keep this in mind before sending patients to this location. I would hate for my patients to experience this neglectful...

Filled a 30 day supply which is 60 pills for $18.76 using Good RX. Without being told, I received only 30 pills and was charged $14.75 due to a medication shortage. I realized I was running out of pills sooner than expected and looked at the bottle which said 30 was the filled quantity. I went in 2 weeks after filling the prescription and was told it was $14.75 for the other 30 pills. I protested that I should only have to pay the difference which is $4. The pharmacist Kay, kept saying we don't make the policies, Good RX does and she said she was from another store and kept looking at the poor pharmacy tech for guidance for agreement and support. It seemed as if she was overwhelmed by the issue and clammed up. She kept saying the same thing over and over that it wasn't her store. This was on a Saturday morning and the manager was not there. So after 15 minutes of not getting anyone to understand basic math, I paid $10 more than I should have to get the other 15 day supply (30 pills). The prices had not changed at all, so it should have been a simple override, but Kay was unable to do anything because she is not comfortable with any type of civil debate or confrontation. That led to this review and a poor experience that could have been resolved by just simply providing an adjustment. Apparently the Publix policy of making the situation right doesn't apply to the pharmacy. I hope Kay goes back to her pharmacy, but just to be safe I am switching my 3 prescriptions to Walgreens and will make an extra trip separate from my Publix grocery shopping. That is a total loss for Publix of approximately $72 per month. $864 per year, but Walgreens is 33% less across the board. Buyer Beware!@...

I have had two major problems with an important medication that was first prescribed for me in June. The first time my insurance company said there was a 10-day waiting period before this state-of-the-art prescription could be processed. Most recently, perhaps because it is a new year, the insurance company would not cover the medication. In both cases, the Publix Pharmacy staff basically took the headache of dealing with the insurance company and my doctor's office out of my hands. In both instances, everything was resolved within 24 hours, due primarily to the efforts of Brooke Ina, who handled everything professionally and without fanfare. My thanks to the others who helped in both...