Target — Local services in Longwood

i have lived in the area for 4 years, constantly shopping at target for their quality and distance. However i've kept silent on the employees constant service and behavior to where tonight will be the last straw, although the employees may say o well just another customer, i hope the target upper management (hdq) will read this and take this into consideration as serious as bathrooms. i've been shopping at target for years, became a redcard holder etc. however this lake mary location, has been quite interesting in the sense of being watched when am in the store either alone or with my 3 young children, to being told that the reason my card did not work was because it was a EBT card, however it was a Bank of America debit card. I have been offended to assume i was using EBT , to being a single mother struggling, but tonight the customer service reached a new low. since the drive up option was available i was able to avoid the staring eyes and unnecessary comments by their employees to buy targets products at the location. however tonight i bought a simple pack of water on the drive up target app, which has been reliable, 1 hour i waited and wonder why my order wasn't ready, needless to say i called and was told that the order was not in the system. I went into the store in the 2 hour mark and was faced with a nonchalant shift lead Ashley whom obviously gave no care or offered to fix the problem. Her explanation was that it was not in her system and i would get it the next day once it showed, although i showed her that my phone app said charged and waiting. Ashley did not care and with a nonchalant attitude told me to go get the water, pay again and cancel it on my phone, which i thought defeated the purpose of a "drive up" from the moment i walked it in, she should had empathy to offer to get the water and complete the transaction where she was. If anyone knows this store is not a quick walk to get to the water and being that she did not offer, it felt lazy to ask the customer to go get it. very offended and if your a...

Worst experience in a Target ever. Not only was I insulted by the older gentleman who was our cashier, (I always show the utmost respect to my elders, but this man's tone was condescending) but the management staff was clueless about their own coupon policies. The shift manager, Alex, was polite enough but refused to follow the policies clearly listed on the Target website. He began by telling me that I couldn't use two manufacturers coupons because they read "one coupon per purchase". This was false because every coupon states that - what it means is that I can only use one manufacturers coupon per item purchased - the coupon didn't have a limit as to how many actual coupons I could use in a single transaction. (Targets policy is only 4 like coupons - I was well within this policy). When I asked him to show me exactly where it said I couldn't use the coupons I had, he read me a portion of the coupon policy that was in no way applicable to the situation. When we asked to speak to the actual manager, he called over Christian, who was even more clueless. Christian tried to explain to me that I couldn't use all the coupons because "the store takes a loss" when people use coupons. This statement is completely false. Stores make more money on those of us who use coupons than cash paying customers. Each coupon is turned over to the manufacturer and the store is paid its face value plus an 8-10 cent handling fee. When I tried to explain this to him, he cut me off and began to study the coupons. I played within the rules. I stacked one manufacturer coupon and one target coupon per each item I was purchasing and I wasn't using more coupons than allowed. The entire situation was embarrassing. There were other customers forming a line behind us gawking. I find the situation ridiculous and unnecessary. A truly...

This is longer than I expected:

Never thought I'd be giving a bad review to Target, but here we go. Went in looking for hair locking gel for dreads only to run into an issue we've had with most supermarkets the Black Haircare selection is minimized to a single corner with about three brands to select from (while there were rows of white hair care products).

While it's frustrating, we're use to that at this point. I decided to go ahead and ensure I didn't look over the products and ask for help. An older woman who was manning self check out was very nice enough ask take me over to customer service for assistance. One of the women with short brown hair suggested calling someone who was already in the section; however, a blonde whites woman jumped in and said "You know what, ask Miracle" under the assumption that Miracle (the one Black woman who was doing her job somewhere else that is not beauty). Blondie decided to inconvenience a Black woman who wasn't working the department because only the black girl would know what the Black folks...