ARCpoint Labs of West Los Angeles — Local services in Los Angeles

TERRIBLE service by the front desk. The woman at the front desk doesn't want to be bothered with questions or wants to provide the information that you are rightfully requesting. I paid for a very expensive FAST TRACK sneak peek test. I asked her to provide me with the tracking number which per my conversation with sneak peek, the company that performs the tests, EEVRY SINGLE LAB PARTNER NEEDS TO GIVE YOU. It's in the box they put your samples in. Sneak Peek says that the purpose of this is for customers to be able to track their own information and ensure they get the fast track they're paying for. For 2 consecutive days I called this lady and asked her to provide me with the tracking code. The first day she said she would call back. I waited all day and nothing. I called the following day and mentioned that she had said she would call back and never did. She said I would get the information by email that same day or else she would call me back by the end of the day. I asked her what end of the day was for them and she said 5 pm. A complete lie. She knew they closed at 4:30 and wanted me to call when they were gone already. How could you have someone providing false information to patients working for you? It's a Friday and obviously I can't do anything because they're not there. So I ended up paying double what the regular test costs for a supposedly fast track for this woman to trick me, mislead me and take advantage of a patient because she doesn't want to...

One of the worst place totally scammers stay away from this place they will give you a price and they add more after they charge you. They change their mind and price anytime. I asked if I could do another place they said yes and send me there without notice one inform me that it will be extra charge. Not an honest place. Here is your reply. Front dask charge my friend $280 for 2 people TCP then 2 days later she called and said it was supposed to be $280 + $130 for both of us. we told her that she did said it was $280 which I have proof but she denied. After that I asked her since I am far from you can you please tell me where to go if you work with someone I can go there. She sent me to a place after I am done she called and said I have to pay for transportation and fee for using in different clinic which she never mentioned then when I told her I don’t accepted since you did not told me. After a week she called and said that she never received so no payment and I can go to clinic and do the lab again. Guess what after I arrived she received all of the sudden now I have to pay for all the charges but she gives me a discount $30 and I had to pay $130 plus driving and wasting time and...

If I can give them 10 stars I would. I needed to take the Drug test for my new employer. This place is better that Quest Labs. I called in advance to schedule an appointment. I was informed that no appointment was needed. Parking is easy to find. You need to enter the Dentist Office then the stairwell to the lab is immediately on the left hand side. There were 2 people in the waiting area. I gave them my ID card and my paperwork. I didn’t wait too long. The staff was friendly. The place is very clean. I was in and out of there in less than 30 minutes. I’m very pleased with...