Ross Dress for Less — Local services in Los Angeles

This is my local Ross and I shop here very often. The current Loss Prevention Staff have good customer service. There is in particular one Loss Prevention staff by the self check-outs who is very nice---I haven't asked him his name. However, today I did lose it with the supervisor---who I have already noticed tends to carry herself with an unfriendly demeanor--- because she was not acknowledging my needs. I was really bothered because I was returning gift items (they did not have tags, but I had the receipt and several times I mentioned they were gifts) and she credited it to the card of the person who gifted me the items. I got upset because that is why I kept mentioning I was returning gifts. She said she did asked me if I wanted them back on the card and that I said yes. Why would I want it back on the card if I expressed several times it was a gift? I told the associate in front of her that I wanted store credit. But she doesn't greet nor make eye contact with the customer, so how would she know what I wanted if she did not bother to acknowledge or listen to anything I said. I am very disappointed that her staff had much better customer skills than her. She is supposed to be the example. I did lose it and yelled at her that she was rude, and that I had already noticed other times she was rude to customers, to which she replied, "I don't care." Ross, you need to do a better job of training your management team. Trainings and in services are important. I understand customers can be quite challenging at times and supervisors need to be firm, but that doesn't mean they need to be rude and unprofessional. Instead of acknowledging her mistake, she got defensive. The supervisor's associate number appears as 184614 and my transaction took place on...

It is a good Ross. Clean. Conveniently located. Now for my review on the I believe, manager. I was standing in line today with my husband waiting to pay for our stuff, and there are usually two lines. One line for purchase and the other for returns. There was only I believe to registers open. That was not a problem even though there was a little bit of a backup when it comes to the line. I was next in line for purchase and then there was an older lady, and I do mean older lady, like in her late 80s, waiting in the return line. The manager was walking to a register, not to open a register or to help out but she was just doing something at a register, and this older lady kindly asked her, is this the right line for returns? She then turns to this lady with an attitude and says yes you're in the right line. I really hope that if this was not the manager that the manager of Ross reads this review and fires that lady that responded to the woman like that. And y'all shouldn't be confused of who it is I'm speaking of. Female, dark hair, hair parted down the middle, ponytail, and glasses. She's been working there for a while cuz that's not the first time I've seen people actually have a problem with her the last time I saw a problem was around Christmas time when she got totally cussed out by a customer. Ross, take your customer service a little bit more serious, and hire people that actually...

Most Ross stores are usually a mess but this one is the exception. The staff seems friendly enough except maybe one of the managers I've seen around but she's not always there. Besides that this place is legitimately a nice place to shop. They have an excellent selection of almost every category. I've found some real gems looking through the T-shirt racks. Lines can get heavy at certain hours but that happens to all Ross location as far as I can remember. But I do find this one to be more efficient so it's rare to see an unbearable "Ross Line" like you see at the Rimpau location. I'd like to say my cashier Cynthia was so sweet and kind helping check out my items at the self checkout. She greets everyone (English or Spanish) with so much joy and she says goodbye and wishes you a great day in the sweetest way possible no matter who you are or how you act. She's such a ray of sunshine. Such a sweet person genuinely. Also, I forgot my wallet on one occasion and they kept my stuff saved for later even though I went over the item limit. All around great service and a great store. Would 11/10 recommend you do weekly runs to this store. You'll always find what you're looking for and the staff (especially cashier Cynthia) will always make you feel at home. CYNTHIA #1 EMPLOYEE SHE MADE MY...