Bought a shirt online for my husband for a photoshoot because it looked amazing, but I am beyond disappointed with not just the quality of the shirt but also the customer service.
Upon trying the shirt on, one of the sleeves ripped apart at the seam. He'd already taken the tag off because we didn't expect there to be any problem since we've ordered from Barabas before and always felt it was of good quality. Since we didn't have enough time to get a new shirt, he wore it to the shoot. As soon as he took it off, a bunch of the tinsel in the floral design fell off. So basically, after one try on and one use, the shirt is already falling apart.
I reached out to customer service, who, upon finding out we had removed the tags, not only refused to help us, straight up ignored my follow-up emails asking for help with the quality issue. I wasn't even asking for a refund, just someone to help! It's been 3 weeks and not so much as an automated response after reaching out 3 times. For how much Barabas charges for their clothes, this is not the kind of service or quality I would expect.
We will not be purchasing from this company in the future. Too bad because they make...
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