Emil's Hardware — Local services in Los Angeles

HORRIBLE RIGID EXCHANGE POLICY. I have purchased hardware from Emil's for 29 years, feeling it important to support local merchants. For the first time I needed to exchange something - three long-lasting light bulbs (with unusual sockets that I inadvertantly purchased) for bulbs with normal sockets. I DID NOT WANT A REFUND, just an exchange. I did not retain the receipt (they were light bulbs, for goodness sake, NOT part of a home repair project). EACH BOX CLEARLY HAD THE EMIL'S PRICE TAG AFFIXED TO THE BOX. The OWNER of the store was completely uncooperative, citing his "posted policy" that he demands a receipt. He said he needed a receipt as proof the product was purchased at Emil's. I showed him the Emil's price tags on the boxes. He acknowledged it was the Emil's price tag. He acknowledged there is no other Emil's Hardware and that I purchased the product at Emil's. So I asked him, given it is clear I purchased the product from him, what does he need the receipt for? Particularly when I'm asking for an exchange, not a refund. His response, "THAT IS MY POLICY." The TRUE purpose of his policy is clear, and it has nothing to do with "proving" the product was purchased at Emil's. I have experienced far more customer-friendly treatment from other hardware stores. I WILL NEVER SHOP AT...

I’ve been coming here for years to get paint. Always had great experiences, so I continued to drive from Venice for my hardware needs. Today an associate got a very bad attitude with me after he misunderstood my order. I corrected him and he got very angry and I went back and forth with him and he kept saying it’s because I was on the phone? Yes I was talking to my mother about paint colors but I had the phone at my side both times he asked me the same question worded differently. Both times I said the same order plus the pint. This all went on in front of who I assume was management. A nice associate came out to bring the additional can and apologized but since when is it ok for an associate to get after a customer saying I HEARD WHAT I HEARD, I HEARD WHAT I HEARD AND YOU WERE ON THE PHONE. Save your sanity and go somewhere else. Sorry guys it was great until it wasn’t. And for future reference when something like this happens a simple “I’m so sorry I misunderstood I’ll fix it right now .” Would be more than...

The staff and the owner of the store are very rude. I bought a unit that looked old, I asked the seller again - is this a new product? He replied that it was a new product and said that if this product does not work I can return it. My electrician installed the The staff and the owner of the store are very rude. I bought a unit that looked old, I asked the seller again - is this a new product? He replied that it was a new product and said that if this product does not work I can return it. My electrician installed that unit, it turned out that it works worse than my old unit. So I came to return this product back to the store, but the sellers did not even want to listen to me, I asked to look at the cameras where my purchase was recorded, and to listen to what the seller at the checkout told me before buying this product. Where he clearly said that in case of a malfunction I can return it, and I even asked about it several times. They yelled at me that I cannot return the product. I will sue...