LADWP — Local services in Los Angeles

I have been in the United States for more than ten years, and this was the first time I went to the Los Angeles Water Company to pay my bill. The whole process made me feel very comfortable and warm. Because I am an old lady with poor English. I am afraid that I can not express what I want to do. But the stuff was very kind and patient. I didn't feel nervous at all. When I entered the lobby, the security guard was a handsome boy received me warmly and took me to the second floor. There was another security officer handsome boy directed me to the counter, the young girl with a bright smile greeted me and quickly processed my payment. The same handsome security stuff guided me to the parking lot. The whole process was relaxing and enjoyable. I want to express my thanks to all of you here. Wish you have a good day and every...

I tried calling to set up the electricity in my new appartement. After being put on hold for 45min, a representative finally takes the call, asking me what was the purpose of my call. After explaining that I just wanted to set up my electricity as I am moving in, she stood silent for 5 min. I could hear her breathing and typing but no other vocal human response. I asked her if she was still there multiple times, and I could just hear her sigh… and typing. Pretty terrible human interaction right there. She ended up hanging up the phone on me…So still waiting to be able to set up my...

I asked their customer service team a yes or no question on September 24th, it's October 5th and they still haven't answered.

Separately, they charged me $2100 for one month of electricity. I hope whoever is pulling the strings there gets audited one day because I probably saw the tip of...