Omni Los Angeles Hotel at California Plaza — Hotel in Los Angeles

I recently returned to the Omni Hotel for a business trip after previously staying here with my family. I wanted to take a moment to recognize the outstanding hospitality I experienced once again.

At check-in, Claudette was incredibly warm and professional. She welcomed me back with genuine kindness, making the check-in process seamless and making me feel like I was returning home.

I also want to recognize Laura at the lounge. I had met her before during my previous stay, and it was wonderful to see her again. My kids still remember her kindness—they even FaceTimed her because she had made them Shirley Temples last time, a small gesture that left a big impression on them.

Additionally, I want to highlight Charles, whom I met by chance in the lobby. He noticed I was looking for a place to go and went out of his way to assist me. He kindly asked where I was headed, took the elevator with me, and personally walked me there. He even stepped outside to point me in the right direction, making me feel truly welcomed.

Service like this deserves to be acknowledged, and I truly appreciate the efforts of Claudette, Laura, and Charles. They represent the Omni Hotel exceptionally well.

Below is my prior review from last year, as Google only allows one review per account:

Our family of five, including three children, had an amazing stay at the Omni. It truly felt like a home away from home. From check-in, where Tyler and Prime welcomed us warmly, to Prime’s extra effort in showing us to our room and the club lounge on the 17th floor, everything was exceptional. The little touches—like the candies and beverages in the lounge—were highlights for our kids and made our stay even more special.

A special shoutout to Rudy from housekeeping. His kindness, energy, and passion for his work were evident every day. He proactively asked if we needed extra water or towels since we had kids and kindly brought us a baby crib. His warm smile and daily greetings made a big difference.

Laura at the lounge also made us feel comfortable and welcomed. She engaged with our kids and let them mix their own non-alcoholic drinks, which was a fun and memorable experience for them.

Robin, one of the hotel drivers, was also wonderful. He helped us get around the city, including trips to Chinatown and Little Tokyo. Sometimes, my wife was traveling alone with our three kids, and Robin made sure they felt safe and well taken care of.

Another fantastic driver, Robert, stood out as well. He had great energy, a warm smile, and shared stories about his background. He even taught me the Filipino word “Mabuhay,” which added a special touch to our conversation. He mentioned that many staff members have worked at the Omni for a long time because the company treats them well, and that positive culture is reflected in the service guests receive.

Overall, our experiences at the Omni have been nothing short of amazing. We look forward to visiting again. During this holiday season, I hope this feedback reaches the hardworking staff members to let them know that their dedication and hospitality have not gone unnoticed. Even now, back home, we still feel the warmth and welcome they provided...

Omnis are usually our favorite hotels, but our stay at Omni Los Angeles was shockingly disappointing from start to finish.||||At check-in, we were placed in a room that smelled heavily of cigarette smoke. I can’t tolerate smoke, so I immediately asked to be moved. They switched us to another room without argument, but what bothered me most was how unsurprised the staff seemed—as if this happens all the time. The “new” room wasn’t much better. The outlets at the end table were so loose that plugs fell right out and felt unsafe to use. The chairs were torn and damaged, and the room clearly hadn’t been kept to normal Omni standards.||||The gym experience was even worse. I work out daily, so I went straight to the Peloton bikes. I tried to log in, and each time it would show me logged in successfully on my phone, only to immediately glitch back to the login screen. I tried at least eight times across two different bikes with the same result. Frustrated, I switched to the treadmill, but the first one I stepped on immediately gave an error to “use another treadmill.” Then I tried one of the weight machines, but the settings were jammed and couldn’t be adjusted. After wasting time hopping from broken machine to broken machine, I eventually found a few that worked and finished my workout—but it was the most frustrating gym experience I’ve had at a hotel.||||When I went back upstairs to shower, my key didn’t work. Back down to the lobby I went, where they reset it, but the employee mentioned the battery on the door might be dead and told me to try again. She was very sweet (the best employee we encountered), but of course, the key still didn’t work. She suggested I call from the phone near the elevators, but predictably that didn’t work either. So, I had to go all the way back down again. This time, I was told someone from maintenance would meet me at the room. We waited more than ten minutes in the hallway before anyone showed up to let us in and recharge the lock so the keys would work.||||At this point, we were told a manager would be contacting us by the end of the day to follow up and “make things right.” It’s now been almost 24 hours and not a single call or email. The lack of follow-through was just another disappointment in a long list of issues.||||Even ordering room service the next morning was a hassle. It took three separate calls before anyone picked up—twice I was told to leave a message. Normally we order online, but the kids’ menu wasn’t showing that day and I didn’t want to waste food by ordering too large of a meal. Finally, someone answered, but again—it should not take three tries just to reach room service.||||We had more issues beyond these, but at this point listing them all would feel like rambling. Needless to say, this was one of the worst hotel stays we’ve ever had. As Omni members, we’re used to a much higher level of quality and service. After this experience, we will be seriously reconsidering our loyalty to Omni and looking at other hotel brands for our...

Omnis are usually our favorite hotels, but our stay at Omni Los Angeles was shockingly disappointing from start to finish.

At check-in, we were placed in a room that smelled heavily of cigarette smoke. I can’t tolerate smoke, so I immediately asked to be moved. They switched us to another room without argument, but what bothered me most was how unsurprised the staff seemed—as if this happens all the time. The “new” room wasn’t much better. The outlets at the end table were so loose that plugs fell right out and felt unsafe to use. The chairs were torn and damaged, and the room clearly hadn’t been kept to normal Omni standards.

The gym experience was even worse. I work out daily, so I went straight to the Peloton bikes. I tried to log in, and each time it would show me logged in successfully on my phone, only to immediately glitch back to the login screen. I tried at least eight times across two different bikes with the same result. Frustrated, I switched to the treadmill, but the first one I stepped on immediately gave an error to “use another treadmill.” Then I tried one of the weight machines, but the settings were jammed and couldn’t be adjusted. After wasting time hopping from broken machine to broken machine, I eventually found a few that worked and finished my workout—but it was the most frustrating gym experience I’ve had at a hotel.

When I went back upstairs to shower, my key didn’t work. Back down to the lobby I went, where they reset it, but the employee mentioned the battery on the door might be dead and told me to try again. She was very sweet (the best employee we encountered), but of course, the key still didn’t work. She suggested I call from the phone near the elevators, but predictably that didn’t work either. So, I had to go all the way back down again. This time, I was told someone from maintenance would meet me at the room. We waited more than ten minutes in the hallway before anyone showed up to let us in and recharge the lock so the keys would work.

At this point, we were told a manager would be contacting us by the end of the day to follow up and “make things right.” It’s now been almost 24 hours and not a single call or email. The lack of follow-through was just another disappointment in a long list of issues.

Even ordering room service the next morning was a hassle. It took three separate calls before anyone picked up—twice I was told to leave a message. Normally we order online, but the kids’ menu wasn’t showing that day and I didn’t want to waste food by ordering too large of a meal. Finally, someone answered, but again—it should not take three tries just to reach room service.

We had more issues beyond these, but at this point listing them all would feel like rambling. Needless to say, this was one of the worst hotel stays we’ve ever had. As Omni members, we’re used to a much higher level of quality and service. After this experience, we will be seriously reconsidering our loyalty to Omni and looking at other hotel brands for our...