Role Club — Local services in Los Angeles

YouTube videos and online photos show excellent completed products. Really wanted to write a 5 star review, but seriously disappointed when I received my boots back. One of the shanks is offset by 3/4” and different color heel leather was used for each boot. I contacted Brian, being these were a brand new never been worn pair of boots, which came out very different from what Brian presents via multimedia. I was told to mail my boots back to dye the sole and heel, if I wasn’t happy. I wasn’t pleased at all, especially since I referenced a specific Alden Penny Loafer full leather resole video in our email correspondence, providing an expectation prior to a final price being provided. I have $614 invested in a pair of boots that look unfinished. I will not be a...

Been dreaming of a pair of Role Clubs ever since I stumbled upon @brianthebootmaker on Instagram. Finally found myself in LA and stopped in for a fitting. I have got to say, Brian is one of the most humble guys I've met. He was so sincere (and patient ) in his approach to understanding my desires, never telling what I wanted, but rather, educating me on the different aspects of his designs and allowing me to shape my final order. I left his shop more excited about his boots than when I came in! And before you say 'dude, they're just a pair of boots'... STOP! Take a look at his Instagram and you'll discover that these are individual pieces of art that you...

Does Brian the Bootmaker do a good job on resoling boots? WHO KNOWS! I never got my boots back!

I mailed my boots to him, and he told me it would take 4-5 months to do the repairs. A few months later, I emailed him for a status check, and he replied that he had already completed the resole and returned them. Even though he did not send an email notification with the shipping/tracking information when he shipped my boots, he was able to provide me with a tracking number upon request. Unfortunately, the tracking number was over 60 days old, so there is no way to tell where my package went. Now, I have no boots, and I am out the...