Wilshire Margot — Local services in Los Angeles

NMS Residential Management team, a group of individuals displaying racism and a condescending attitude. Recently, as I was searching for a rental property, I came across their advertisement online. Consequently, I scheduled an appointment on their website for November 13, 2023, at 4:00 PM to tour their apartment. On the afternoon of the 13th, at 3:50 PM, I arrived in my Mercedes and parked near their apartment. I walked to their management office wearing slippers and casual clothing, with some cat hair on my clothes, perhaps not presenting a refined appearance. After knocking on the door for an extended period, they eventually allowed me in. I explained my purpose and informed them of my 4:00 PM appointment. The manager, who was African-American, informed me that there was no record of my appointment in the system and refused my tour. Despite showing him the confirmation email on my phone with the specified appointment time, he still declined. In front of him, I made another appointment for November 14 at 5:00 PM. After completing the reservation, I cross-checked with him, and he confirmed receiving my appointment request in the system. On November 14 at 4:50 PM, I drove for another half an hour to their management office. I still wore slippers, and this time, a different African-American staff member was at the front desk. I explained my situation, and he informed me that they don't accept apartment tours after 5:00 PM, which seemed absurd to me. I pointed out the 5:00 PM appointment available on their website, and considering my half-hour drive, I questioned why I couldn't tour the apartment. I mentioned my willingness to rent their apartment, emphasizing that they seemingly didn't care about their business. He responded, "Yes, I don't care. You can leave." I attempted to argue with him, but he refused to communicate further, rudely insisting that I leave. When I requested to speak with their manager, he refused to call the manager and declared that he wouldn't talk to me or answer any questions from that moment onward. He once again demanded that I leave immediately. He was physically imposing and spoke in a very unfriendly manner, making me fear potential violent eviction if I didn't comply. Consequently, I left their management office. It was only after leaving that I realized the possible reasons for their behavior: my wearing of slippers, the cat hair on my clothes, and the fact that I am Asian. I then understood that their management team is a group of racists with a disdainful attitude. I take responsibility for my words, and if there are surveillance cameras in their office, I welcome them to expose this footage. If you also desire to experience racism, you may consider applying for their apartment – best of luck to you. Of course, I will never consider renting from them again. They clearly don't care about losing me as a tenant or my feedback. I simply want to convey that if you are Asian, don't waste your time – this group of racists does not...

Update after a month... good news first: -Staff are all friendly and helpful -Actual units are pretty much as advertised -Good prices for the area

Bad: -Nobody seems to monitor the support/maintenance email. I've made several maintenance requests and asked about an extra item on my rent bill - never heard back on any of it. If you want anything done, save yourself some time and skip the portal. -AC is quite loud and runs sporadically even if you turn it off and open a window. Makes the bathroom and kitchen absurdly cold sometimes, and so loud it's hard to have a conversation in the kitchen. Doesn't seem to be any way to control it since it runs even when the thermostat is turned off. -Against all logic, the AC increases humidity. I have no idea how that works, but humidity was frequently hitting 70-75% until cleaning staff advised me to open a window to let dry air in. Every AC system I'm aware of is also a dehumidifer... crazy. But it works, humidity does drop with a window open. That's gonna be a bit unpleasant in summer (and super wasteful) :/

Notes on the move-in experience: Their website says they're open 9-6 7 days a week, so I showed up on a Sunday afternoon and was told by the concierge that they only handle leases on weekdays. Ok, little annoying that they don't mention that on the website but fair enough I guess.

Showed up again on Monday but the guy who handles leases is out on Mon and Tues - website doesn't mention that either. Two 2-hr round trip drives wasted, and money wasted on over a week of airbnbs before I was able to finally move in.

I was calling and emailing and trying to use their web chat (which is always down) for most of a week just to get in touch with someone. Their phone goes to voicemail the vast majority of the time. Nobody's being malicious about it - again, they're all nice helpful people - but you can still expect to be left hanging for...

This place had the worst management, care, and professionalism I have ever encountered in my life. The staff is highly incompetent, rude, and careless. The front desk person, Jay, has harassed, threatened, and caused disturbances for my friends and family. He has a very hostile attitude and always tries to act tough for very unknown, awkward reasons, such as trying to enforce non-existent "laws" that he has no authority over. He once confronted my sister, who tried to park in a guest parking and come with me to get validation for the day. He apparently saw her on camera, rushed to the parking spot, and started to raise his voice and threaten to tow her car and get her into legal trouble. She was very frightened and uncomfortable as this is highly absurd and unexpected, given his aggressive tone and behavior. He certainly has some sort of issues because this has happened to some other residents that I was on contact with. I decided not have guests over on his shifts as his demeanor has caused lots of discomfort for them. It is unbelievable how such incompetent, unprofessional people are employed at this place. This was reported to the office several times, but they could care less and did not even respond with a resolution. With this in mind, they had asked me to extend my lease, which I bluntly refused. I would never, ever recommend anyone to rent here. Worst renting...