lululemon — Local services in Los Gatos

My experience at this Lululemon store was the worst I have ever had. I went to the store to exchange a pair of pants, but they didn't have the desired size in stock. The store associate offered to help me return the pants and order the right size in-store, which I appreciated.

During the checkout process, the store associate transferred the credits from the returned pants onto a gift card and used it to place the order. However, the order confirmation took a long time to come through, and I was about to leave without any proof of the transaction. My wife insisted that we wait for some evidence of the order.

To confirm the order, the store associate made several phone calls to customer service and internal systems, which took around 30 minutes. However, the store still couldn't confirm the order, and I approached the store manager, Van, for help. Unfortunately, Van was unhelpful and simply said: just wait.

Finally, after about an hour of waiting, the store associates realized that they had used an empty gift card to purchase instead of the one with credits to place the order. This meant that if I had left the store without any proof of the transaction, I would have lost the credits I was owed. It was a frustrating experience, and I was disappointed with the poor customer service and lack of accountability from the...

I love lululemon and have never had an issue with customer service. In fact it’s typically great and the employees have always been very kind and eager to help. Then I came to this location in downtown Los Gatos and tried to exchange my leggings that had a hole in them after buying them within the year policy. They denied me and even after showing a receipt they said it was impossible that I bought them within a year considering the condition and the manufacture date. I even waited an extra 10 minutes for the manager and all she did was explain that I was lying instead of helping me with the situation or hearing what I was going through. I then took my leggings to a different location and they had no problem exchanging it and did not argue with me about it. Save yourself the trouble and go to...

My wallet was stolen and 3 of my credit cards were used at this Lululemon to buy 3 separate 500 gift cards and $800 worth of merchandise. I went into the Lululemon store and tried to talk to the manager and the manager was extremely rude and disrespectful. When we spoke to her about what she could do she profoundly said there was nothing to do. We asked if for suspect transactions if there is any idea to check ID and she gaslighted us by saying this was a completely normal transaction. For the record, she said buying 3 different $500 gift cards on 3 different credit cards in addition to $800 worth of merchandise was normal… there was no empathy or sympathy at all on her end and she did not apologize once in general or show any level of emotional support...