Walgreens — Local services in Los Gatos

James, the manager gets 5 stars! After a death we had returns with receipts for things that we would never use. He was so efficient and courteous and while dealing with multiple people at once he completed our returns while communicating with everyone with a cheerful demeanor.

After being their the night before with the very confrontational manager named Sela, I was not sure that I would ever come back. She only offered giving me cost on some items not full returns even though I had receipts. The returns she did deem ok by the Sela standard, not Walgreens return policy, she gave me store credit on a walgreens card and literally 2 pennies in change, which is an insult. I don't know what is going on in her life to make her act this way, I hope it gets better.

When I tried to pay for something I was purchasing after the returns the clerk she was training would not take the 2 pennies back for part of the payment. Furthermore, the clerk called Sela for help because she was having a problem with the return. Rather than switching registers and letting the clerk ring up other customers, Sela chose to ring up other customers first and just leave me and the clerk standing there waiting. Every time a new customer came, she left us just to wait, I was there for 1/2 hour.

James, please, train Sela on customer service help here realize how to be kind to people. I watched her additude trickle down to the clerk she was training. If I see Sela again, I will be kind to her and ask her if there is anything I can do to help her. James, thank you, for redeeming our go to pharmacy, we...

This Walgreens just implemented a pre-pay on your phone and skip the line service, like many other places are doing (ex: Starbucks). The main problem with this is that they only have 1 window open so when there's a line of people, you can just walk to the front and get your meds. I wouldn't have a problem with this IF they had a separate window for the pre-pay pickup. (Similarly to how Starbucks has a separate pick up area). But today, I watched a women walk to the front to get her meds when there were 5 elderly folks waiting in line (who likely wouldn't have been able to figure out how to pay via a text message....) and one of them expressed how she was recovering from back surgery due to her cancer and waiting in line was extremely painful as is, so the more people who skipped ahead of her, increased that pain. And let me tell you, this Walgreens pharmacy could not care less about those people. I'm taking my business to Pharmica in LG. Not sure how they would be ok watching a woman suffer standing in line and let a ton of people jump in front. I could have even listened to this woman ache, paid on my phone and just walked up to skip her (which I definitely did not do). I suggested just opening a different pickup window but they said there weren’t enough staff - so wait until you can hire more to deal with your current backed up lines before trying something you don’t have the staff to...

I have been to this walgreens pharmacy since it opened many many years ago. It used to have lovely customer service. For the past 3 years the service has declined to some of the worst service I've encountered. Very rude people work at the pharmacy. I could write countless stories of the rude service. The latest one: my Dr called in the prescription, I saw it show up in my Walgreens app about 30 minutes later with the "canceled " status. I called into the pharmacy, was put on hold 3 different times and then they picked up and just hung up the call. I called back in, this time reaching someone, and I explained the issue with the prescription saying canceled. The rude lady proceeded to ball me out for using the Walgreens app, she said "I don't know why people like you use the app, we have printed the label and are filling out the prescription". This was in a very intense and demeaning tone of voice. Sadly, I am so sick and can barely move, or I would cancel with them and use a different pharmacy. Walgreens, you need...