GameStop — Local services in Los Lunas

Would like to start out by saying gamestop was my favorite place and goto for buying or pre ordering games and or consoles. The last straw was when i called in to see if PS5 pre orders were live and if i could secure my pre order. Well I was told pre orders had already gone live and they weren't taking any more pre ordering. So I then asked why I wasn't notified by email or contacted by phone that being that i was supposedly on a PS5 pre order call list. I was told that any person in store asking to pre order the PS5 couldn't be turned down for business. As a regular gamestop customer that really upset the sh!t out of me that I didn't get a notification or call. The pre order call list was pretty much non existent. Why have email notifications and call list for people if your not gonna honor either one of them. Luckily I did get my PS5 pre order elsewhere. This being said I will not be returning to gamestop for...

0/10 would recommend. I bought a new game for a gift and the person I bought I for already had received the same one. Went back the next day to return it and they said they don’t accept returns on new games! So their 1-800 support sent me a return label so that they could get the game and process the refund that way, but since the store is supposed to accept the return it is taking forever. Corporate is now looking as to why stores are denying returns on new games, and since this is now under investigation my refund is on hold even after their warehouse got the game back on 03/28/2022. Something that could’ve been avoided if the employees could’ve done the return as their return...

I loved going here as a kid but, it's kind of garbage compared to what it used to be. The employees won't stop trying to sell me stuff I don't need, and the manager is extremely rude and pushy, and she made me feel uncomfortable with her constant staring. I don't come often but, after what I keep experiencing, I'm just gonna go somewhere else. Rip gamestop. Ps- I see stuff online, the new ceo is gonna gonna get this...