Aaron's Rent To Own — Local services in Louisville

One star is even too good for this place. Save your money and your saniety and go elsewhere this place has horrible customer service. They were recently bought by corporate and just told customers over the phone. Refused to send written notice of this change and that they would now be enforcing corporate policies that had previously not been enforced. I have had at least two arguements with a member of staff who would constantly talk over me and continue to argue with me after I told him I was done with the conversation. It was also mentioned in one of these conversations that there were methods to help me with my payments but because I was so close to paying them off he didn't think they were necessary, after argueing about my payment being late. I cant wait to be done with these people and will never return as a...

This has to be one of the best Aaron’s in Louisville. This is a bit of a story so bare with me. My fiancé and I went to the Aaron’s up the road from this location and were basically told off and told we couldn’t get the computer we needed but he could put us into another computer that was maybe 20 bucks cheaper. We came to this location and had no issues getting the computer that we needed for our job. We were treated with respect and they couldn’t understand why the other store wouldn’t give us the product we weren’t going to be paying for and needed badly. Come into this Aaron’s for well trained staff and a great manager. We will be doing all of our leasing through this store as long as we live...

Our washer started making noise like a bolt came off of the casing or the agitator on Sunday evening. Called to have it serviced on Monday 2-22-2021. They said they had a spot on Thursday if that worked I said ok that will work. I have waited all day for them to show up.

I called the store today to be told I was scheduled for tomorrow (Friday). I am leaving town and will not be home now I am going to have no washer for over a week. Who ever I talked to scheduled me wrong and they said there's nothing we can do because we are booked up. Horrible customer service...